Sr WFM RTA Analyst//WFM Real Time Analyst//BPO

2 weeks ago

Mumbai Pune, India Hiresquad Full time ₹ 2,50,000 - ₹ 5,80,000 per year

MNC in Mumbai(Malad) & Pune(Viman Nagar)

Hiring for WFM RTA

Real Time Analyst

CTC UPTO 5.8LPA

Require 2+ Years Experience in WFM RTA

Require Excellent Communication Skills

Virtual Interview

Role and Key Responsibilities:


• Analyze staffing/volume trends and operational performance dashboards.


• Develop short, medium and long term staffing plans for assigned business in an

accurate and timely manner.


• Collaborate with various business units, quality and training to schedule the

necessary training, and associate coaching to ensure the companys commitment

towards quality.


• Prepare financial forecasts based on inputs from various sources and historical

trends.


• Create and maintain financial reports for business stakeholders.


• Review the current processes of scheduling and staffing and uncover the potential

opportunities of improved efficiency.


• Consult with operations to develop staffing requirements by setting thresholds for

overhead, time-off, overtime, and absences.


• Identify schedule/plan changes in relevant databases and escalate issues as

appropriate.


• Prepare reports for hiring needs, training and staffing analysis for business reviews

and stakeholders.

Key skills & knowledge:


• Maintain various WFM tools and set ups e.g. IEX etc.


• Collaborate with other WFM departments like real time and scheduling to

constantly review and improve the health of business and increase profitability.

Educational qualification: Graduate in any discipline//UG can also Apply

Interested candidates can mail their cv at or call

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