wfm / rta

Roles:WFM - Capacity PlanningWFM - RTAMin 2+ Years experience in WFM Capacity Planning / RTAStrong Understanding on Capacity Planning/ Forecasting/ Handling Call Volume/ Live MonitoringHands on experience in Advanced ExcelKnowledge of Powerbi (Added advantage)5 Days WorkingRotational Shift/ OffsBoth Side CabImmediate Joiners PreferredLocation- Hyderabad/...

Role - WFM RTA AnalystExp - Min 2 yearsLocation - Mangaluru | HyderabadSkills - RTA | Capacity Planning | Scheduling | Forecasting | International processImmediate joiners only | WFO | Both Ways cabs |

2+ years, experience in an English contact center environment - Previous experience as a Workforce management RTA - Excellent analytical and mathematical skills. - Excellent written and verbal communication skills are required to interface effectively with staff, managements, and various other internal and external customers Since 1995, Amazon has focused on...

2+ years, experience in an English contact center environment - Previous experience as a Workforce management RTA - Excellent analytical and mathematical skills. - Excellent written and verbal communication skills are required to interface effectively with staff, managements, and various other internal and external customers Since 1995, Amazon has focused on...

MNC in Mumbai(Malad) & Pune(Viman Nagar)Hiring for WFM RTAReal Time AnalystCTC UPTO 5.8LPARequire 2+ Years Experience in WFM RTARequire Excellent Communication SkillsVirtual InterviewRole and Key Responsibilities:• Analyze staffing/volume trends and operational performance dashboards.• Develop short, medium and long term staffing plans for assigned...

Job Description; -Role: Real Time Analyst (RTA)Location: Bangalore (WFO)Shift: Rotational (24/7)Role Summary:The Real-Time Analyst (RTA) plays a critical role in ensuring operational efficiency and service delivery performance by actively monitoring, analyzing, and managing real-time activities across multiple queues. This role serves as the first line of...

Job Description Key Deliverables: - Lead capacity planning, scheduling, forecasting, and real-time management for BPO operations - Deliver timely and accurate WFM and MIS reports with actionable insights - Drive KPI performance, manage outages, and optimize workforce efficiency - Liaise with operations, stakeholders, and clients for performance updates and...

Roles and Responsibilities People Manager RTAManage & own service level delivery as per SOW of the process.Maintain RTA staffing as per business requirements.Create and share reports as per business requirements with "ZERO" errors.Ensure RCA (root cause analysis) for SLA deviations (Intraday and EOD) is shared with (Ops/WFM) leadership for review in a timely...

Job DescriptionPosition:Lead Real-Time Analyst (RTA)Department:Workforce ManagementHierarchy:Mid-level CommandDirect Supervisor:Workforce CoordinatorThe Real-Time Analyst (RTA) is responsible for monitoring call center agents' performance and ensuring optimal staffing levels to meet service level agreements (SLAs) in real time. The RTA will provide timely...

Job Description Job Title Sr. Associate RTA Location Pune Experience 2 to 4 Years(Any Graduate can apply.) Skills Minimum of 1.8+ Years of experience as a MIS / WFM executive who will acts as a liaison between WFM function and Operations across accounts. Job Description - The Client is a key player in the telecommunications and media landscape, known...