wfm / rta

DESCRIPTION Since 1995, Amazon has focused on being “the world’s most customer centric company.” Our customers are worldwide, and include not just consumers, but also our sellers. World-class retail brands and individual sellers increase their sales and reach new customers by leveraging the power of the Amazon e-commerce platform. Over 2 million...

DESCRIPTION Since 1995, Amazon has focused on being “the world’s most customer centric company.” Our customers are worldwide, and include not just consumers, but also our sellers. World-class retail brands and individual sellers increase their sales and reach new customers by leveraging the power of the Amazon e-commerce platform. Over 2 million...

Since 1995, Amazon has focused on being "the world's most customer centric company." Our customers are worldwide, and include not just consumers, but also our sellers. World-class retail brands and individual sellers increase their sales and reach new customers by leveraging the power of the Amazon e-commerce platform. Over 2 million sellers offer new, used,...

2+ years of experience in an English contact center environment - Previous experience as a Workforce management RTA - Excellent analytical and mathematical skills. - Excellent written and verbal communication skills are required to interface effectively with staff, managements, and various other internal and external customers Job summary Since 1995,...

**Functional Responsibilities**: - Lead morning call performance review and upcoming outlook to maximize customer service responsiveness, preparation, and communications. - Provide real-time monitoring via tools (Aspect WFM, Avaya CMS ) and workforce management techniques - Own the scheduling functionality of the Workforce Management system including all...

MNC in Mumbai(Malad) & Pune(Viman Nagar)Hiring for WFM RTAReal Time AnalystCTC UPTO 5.8LPARequire 2+ Years Experience in WFM RTARequire Excellent Communication SkillsVirtual InterviewRole and Key Responsibilities:• Analyze staffing/volume trends and operational performance dashboards.• Develop short, medium and long term staffing plans for assigned...

MNC in Bangalore Hiring for WFM RTA Real Time Analyst CTC UPTO 5.8LPA based on Last CTC Require 2+ Years Experience in WFM RTA Shifts 24*7 Role and Key Responsibilities:  Analyze staffing/volume trends and operational performance dashboards.  Develop short, medium and long term staffing plans for assigned business in an accurate and timely...

Job Description; -Role: Real Time Analyst (RTA)Location: Bangalore (WFO)Shift: Rotational (24/7)Role Summary:The Real-Time Analyst (RTA) plays a critical role in ensuring operational efficiency and service delivery performance by actively monitoring, analyzing, and managing real-time activities across multiple queues. This role serves as the first line of...

Required 2 Years of exp in WFM/RTAReal time analyst/RTM/Scheduling/Forecasting/Advanced Excel/SLA/Capacity planning/Occupancy/ShrinkageLocation- Pune/MangaloreCTC- 6 LPA+ IncentivesWFOGraduatesUS ShiftsContact Neha

Role and Responsibilities:● Lead and manage the scheduling team to ensure timely and accurate roster creation using IEX (NICE WFM)● Oversee schedule generation, exception handling, shift allocation, and leave management for multiple LOBs/processes● Ensure schedule adherence and alignment with forecasted volumes, headcount, and SLA commitments●...