wfm / rta

2+ years, experience in an English contact center environment - Previous experience as a Workforce management RTA - Excellent analytical and mathematical skills. - Excellent written and verbal communication skills are required to interface effectively with staff, managements, and various other internal and external customers Since 1995, Amazon has focused on...

2+ years, experience in an English contact center environment - Previous experience as a Workforce management RTA - Excellent analytical and mathematical skills. - Excellent written and verbal communication skills are required to interface effectively with staff, managements, and various other internal and external customers Since 1995, Amazon has focused on...

**DESCRIPTION**: Since 1995, Amazon has focused on being “the world’s most customer centric company.” Our customers are worldwide, and include not just consumers, but also our sellers. World-class retail brands and individual sellers increase their sales and reach new customers by leveraging the power of the Amazon e-commerce platform. Over 2 million...

2+ years of experience in an English contact center environment - Previous experience as a Workforce management RTA - Excellent analytical and mathematical skills. - Excellent written and verbal communication skills are required to interface effectively with staff, managements, and various other internal and external customers Job summary Since 1995,...

Job Description Hiresquad Resources is urgently seeking a Real Time Analyst (RTA) for an International BPO. If you have a minimum of 12 months of mandatory experience as an RTA in an International BPO, possess strong communication skills, and are proficient with WFM tools, we encourage you to apply for this dynamic role! Key Responsibilities - Monitor...

Workforce Management RTA A WFM RTA (Workforce Management Real-Time Analyst) is responsible for actively monitoring and managing call volumes, agent availability, and workload distribution in real-time to ensure service level agreements are met. This is achieved primarily by adjustments to schedules and agent assignments as needed throughout the day based on...

Roles and Responsibilities People Manager RTAManage & own service level delivery as per SOW of the process.Maintain RTA staffing as per business requirements.Create and share reports as per business requirements with "ZERO" errors.Ensure RCA (root cause analysis) for SLA deviations (Intraday and EOD) is shared with (Ops/WFM) leadership for review in a timely...

Job Description A WFM RTA (Workforce Management Real-Time Analyst) is responsible for actively monitoring and managing call volumes, agent availability, and workload distribution in real-time to ensure service level agreements are met. This is achieved primarily by adjustments to schedules and agent assignments as needed throughout the day based on live...

We have an excellent opportunity for WFM role for one of our client at Pune / Bangalore Location. **Qualification** - Graduate **Responsibilities** Analyzes call volumes, call patterns, call trends, and staff productivity for assigned centers, uses this information to build, coordinate, and accurately maintain employee schedules. Forecasts future...

Job Title: Real-Time Analyst (RTA)Department:Workforce Management (WFM)Employment Type:Full-timeRole SummaryThe Real-Time Analyst (RTA) plays a critical role in ensuring operational efficiency and service delivery performance by actively monitoring, analyzing, and managing real-time activities across multiple queues. This role serves as the first line of...