wfm / rta

Roles:WFM - Capacity PlanningWFM - RTAMin 2+ Years experience in WFM Capacity Planning / RTAStrong Understanding on Capacity Planning/ Forecasting/ Handling Call Volume/ Live MonitoringHands on experience in Advanced ExcelKnowledge of Powerbi (Added advantage)5 Days WorkingRotational Shift/ OffsBoth Side CabLocation- Hyderabad/ Pune/ BangaloreCall Anumeha @...

DESCRIPTION Since 1995, Amazon has focused on being “the world’s most customer centric company.” Our customers are worldwide, and include not just consumers, but also our sellers. World-class retail brands and individual sellers increase their sales and reach new customers by leveraging the power of the Amazon e-commerce platform. Over 2 million...

DESCRIPTION Since 1995, Amazon has focused on being “the world’s most customer centric company.” Our customers are worldwide, and include not just consumers, but also our sellers. World-class retail brands and individual sellers increase their sales and reach new customers by leveraging the power of the Amazon e-commerce platform. Over 2 million...

2+ years of experience in an English contact center environment - Previous experience as a Workforce management RTA - Excellent analytical and mathematical skills. - Excellent written and verbal communication skills are required to interface effectively with staff, managements, and various other internal and external customers Job summary Since 1995,...

MNC in Mumbai(Malad) & Pune(Viman Nagar)Hiring for WFM RTAReal Time AnalystCTC UPTO 5.8LPARequire 2+ Years Experience in WFM RTARequire Excellent Communication SkillsVirtual InterviewRole and Key Responsibilities:• Analyze staffing/volume trends and operational performance dashboards.• Develop short, medium and long term staffing plans for assigned...

Job Description Key Deliverables: - Lead capacity planning, scheduling, forecasting, and real-time management for BPO operations - Deliver timely and accurate WFM and MIS reports with actionable insights - Drive KPI performance, manage outages, and optimize workforce efficiency - Liaise with operations, stakeholders, and clients for performance updates and...

Job Description; - Role: Real Time Analyst (RTA) Location: Bangalore (WFO) Shift: Rotational (24/7) Role Summary: The Real-Time Analyst (RTA) plays a critical role in ensuring operational efficiency and service delivery performance by actively monitoring, analyzing, and managing real-time activities across multiple queues. This role serves as the first line...

Job Description; -Role: Real Time Analyst (RTA)Location: Bangalore (WFO)Shift: Rotational (24/7)Role Summary:The Real-Time Analyst (RTA) plays a critical role in ensuring operational efficiency and service delivery performance by actively monitoring, analyzing, and managing real-time activities across multiple queues. This role serves as the first line of...

Job descriptionRoles & Responsibilities:Develop and manage long-term and short-term forecasts for call volume, handle time, and staffing needs.Conduct capacity planning, balancing staffing requirements with attrition and hiring pipelines.Design and manage schedules to optimize service level attainment, efficiency, and compliance with labor laws.Oversee...

Roles and Responsibilities People Manager RTAManage & own service level delivery as per SOW of the process.Maintain RTA staffing as per business requirements.Create and share reports as per business requirements with "ZERO" errors.Ensure RCA (root cause analysis) for SLA deviations (Intraday and EOD) is shared with (Ops/WFM) leadership for review in a timely...