Real Time Analyst

5 days ago

Hyderabad Bengaluru Chennai, India Hiresquad Full time

Job Description Hiresquad Resources is urgently seeking a Real Time Analyst (RTA) for an International BPO. If you have a minimum of 12 months of mandatory experience as an RTA in an International BPO, possess strong communication skills, and are proficient with WFM tools, we encourage you to apply for this dynamic role Key Responsibilities - Monitor real-time performance of agents and queues within an International BPO environment. - Make immediate adjustments to staffing levels and allocate resources to ensure service level adherence. - Analyze real-time data to identify trends, potential issues, and opportunities for optimization. - Communicate effectively with operations teams and team leaders to address performance gaps and ensure smooth operations. - Utilize WFM tools to track, report, and manage agent activities and queue performance. What We're Looking For - Experience: At least 12 months of mandatory experience as a WFM RTA in an International BPO. - Tool Knowledge: Proficiency with WFM tools such as IEX, VERINT, AVAYA, and Genesys. - Communication: Should have good communication in English. - Education: Only Graduates can apply. - Flexibility: Willingness to work in rotational shifts and on rotational offs. Perks & Benefits - Opportunity to work in a fast-paced, international work environment. Interested in Joining Please note: A notice period of more than a month will absolutely not work, so apply accordingly if you are an immediate joiner or have a maximum of 1 month notice period. Call HR Ankita at +91 8840819455 or email your resume to [Confidential Information]. Feel free to share this opportunity with friends who are actively looking for jobs

  • Real Time Analyst

    4 days ago

    Bengaluru, Karnataka, India Dynpro Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Real Time Analyst (RTA)Location: Bangalore (WFO)Shift: Rotational (24/7)NP: 0 to 15 DaysJob Title:Real-Time Analyst (RTA)Department: Workforce Management (WFM)Employment Type: Full-timeRole Summary:The Real-Time Analyst (RTA) plays a critical role in ensuring operational efficiency and service delivery performance by actively monitoring, analyzing, and...

  • Real time analyst

    4 days ago

    Hyderabad, Telangana, India Deliveroo Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Real Time Analyst - Hyderabad Hybrid role - 3 days office / 2 days home 24/7HR rotational shift patternThe TeamThe central Customer Care management team is expanding rapidly and the Global Workforce Management & Planning team needs to mirror this growth in order to provide outstanding support to our Customer Care teams. We currently cover twelve markets...

  • Real time analyst

    2 days ago

    Hyderabad, Telangana, India Deliveroo Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Real Time Analyst - Hyderabad Hybrid role - 3 days office / 2 days home 24/7HR rotational shift pattern The Team The central Customer Care management team is expanding rapidly and the Global Workforce Management & Planning team needs to mirror this growth in order to provide outstanding support to our Customer Care teams. We currently cover twelve...

  • Real time analyst

    2 days ago

    Hyderabad, Telangana, India Deliveroo Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Real Time Analyst - HyderabadHybrid role - 3 days office / 2 days home24/7HR rotational shift patternThe TeamThe central Customer Care management team is expanding rapidly and the Global Workforce Management & Planning team needs to mirror this growth in order to provide outstanding support to our Customer Care teams. We currently cover twelve markets across...

  • Workforce Management Real Time Analyst

    2 days ago

    Bengaluru, Karnataka, India Conduent Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    DescriptionAbout the RoleWe're seeking a proactive and detail-oriented Real-Time Analyst (RTA) to join our dynamic Workforce Management team in Bangalore. If you thrive in fast-paced environments and have a knack for optimizing performance in real time, we'd love to hear from you.Key Responsibilities:Monitor queues and agent adherence in real time to ensure...

  • Workforce Management Real Time Analyst

    7 days ago

    Bengaluru, India Conduent Full time

    Job Description Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where...

  • WFM - Real Time Analyst/Frontline Analyst Job Details | LLC

    2 weeks ago

    Chennai, Tamil Nadu, India Gainwell Technologies Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Job Description WFM - Real Time Analyst/Frontline Analyst Date: Oct 18, 2025 Location: Bangalore, KA, IN, Chennai, TN, IN, 600032 Req ID: 32097 Work Mode: Remote IndiaSummary As a Real Time Analyst at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they...

  • Contact Point 360

    3 days ago

    Bengaluru, India ContactPoint 360 Full time

    Position : Lead Real-Time Analyst (RTA). Department : Workforce Management. Hierarchy : Mid-level Command. Direct Supervisor : Workforce Coordinator.- The Real-Time Analyst (RTA) is responsible for monitoring call center agents' performance and ensuring optimal staffing levels to meet service level agreements (SLAs) in real time.- The RTA will provide...

  • Real Time Analyst

    2 days ago

    Bengaluru, Pune, India Clean Harbors Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Job Title: RTA (Real Time Analyst)Work Location: Bengaluru - Hebbal & Pune- BanerPrevious experience: 2+ yearsWork Timings: Rotational Shifts (Can change based on business need, must work from the office with global working windows.)If your profile matches the below job description and youre ready to explore exciting opportunities in the RTAPlease fill out...

  • Trainee, Wfm Real Time

    13 hours ago

    Bengaluru, India Hudson's Bay Company Full time

    **WFM Real Time Analyst** **What This Position Is All About**: **Role Summary**: This full-time role will be at the center of supporting Saks and our number one priority of ensuring our clients receive an excellent customer experience during every interaction they have with us. The team member in this position will need to be analytical and organized in...