Senior Executive

1 week ago

Pune, Maharashtra, India WNS Global Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

The Real-Time Analyst (RTA) is a key member of our WFM team, responsible for monitoring and managing real-time staffing to ensure we meet our service level targets. The ideal candidate will have a strong understanding of real-time workforce management, excellent analytical skills, and the ability to make on-the-spot decisions to enhance operational efficiency.Key Responsibilities:1. Real-Time Monitoring:
• Continuously monitor real-time performance against established service level targets and key performance indicators (KPIs).
• Identify and react to deviations from schedules, including absenteeism, adherence, and unexpected volume fluctuations.2. Schedule Adherence:
• Track and report on agent schedule adherence, ensuring that employees adhere to their assigned work schedules.
• Notify supervisors and team leads of any adherence issues and work with them to implement corrective actions.3. Intraday Adjustments:
• Propose and implement real-time adjustments to staffing, such as breaks, lunches, and shifts, to align with changing call volumes.
• Assist in reassigning agents or reallocating resources to address emerging needs.4. Communication:
• Maintain effective communication with team leads, supervisors, and the WFM team to ensure everyone is informed of real-time performance and adjustments.
• Proactively inform the management team of any challenges or opportunities for improvement.5. Reporting:
• Generate and distribute real-time reports on service level performance, adherence, and other relevant metrics.
• Analyze data to identify trends and areas for improvement.6. Tools and Technology:
• Familiarize yourself with WFM software and tools to make real-time adjustments efficiently.
• Work with IT to ensure that software and tools are up-to-date and aligned with business needs.
• Proficiency in Excel reporting

Qualifications

Qualifications:
• Bachelor's degree in a relevant field (e.g., Business, Operations Management, or similar) is preferred.
• Prior experience as a Real-Time Analyst in a contact center or customer service environment is a strong asset.
• Proficiency in using WFM software and real-time monitoring tools.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to handle high-pressure situations and make quick, informed decisions.
• Detail-oriented with a commitment to data accuracy.

  • Consultant / Sr Consultant / Lead Consultant - Recruitment.- Pune

    2 weeks ago

    Pune, Maharashtra, India Executive Tracks Associates Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    We are looking for candidates for Consultant / Senior Consultant Role - Recruitment, Non IT sector for our company at Pune, Viman Nagar location.Candidate should have experience in Manufacturing / Engineering / Industrial / Automotive with relevant experience of 5+ years in   End to End recruitment - Non - IT sector :Job Responsibilities:Searching,...

  • Executive/ Senior Executive

    2 weeks ago

    Pune, Maharashtra, India Krisala Buildtech Llp Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: Executive/Senior Executive - CRMSummary:We are seeking a highly motivated and experienced Executive/ Senior Executive - CRM to join our CRM department. The ideal candidate will have 1 to 6 years of experience in customer relationship management and collections and registration . The Executive/ Senior Executive - CRM will be responsible for...

  • Senior Operations Executive

    2 weeks ago

    Pune, Maharashtra, India Asquare Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Designation: Sr. Operation ExecutiveJob Location: Viman Nagar, PuneExperience: 2+ YearsRole DescriptionThis is a full-time on-site role located in Viman Nagar Pune for a Senior Operations Executive. The Senior Operations Executive will be responsible for overseeing the daily operations, managing projects, analyzing business processes, and ensuring...

  • Senior Executive Assistant

    1 week ago

    Pune, Maharashtra, India Tekskills Inc. Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job Title: Senior Executive AssistantLocation:Pune (Work from Office – 5 Days a Week) KharadiExperience:10+ YearsTravel:As and When RequiredJob OverviewWe are seeking a highly experienced and proactive Senior Executive Assistant to support senior leadership in a dynamic and fast-paced environment. The ideal candidate will have over 10 years of experience,...

  • Consultant / Senior Consultant / Lead Consultant - Pune, Viman Nagar

    2 weeks ago

    Pune, Maharashtra, India Executive Tracks Associates Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About usExecutive Tracks Associates (ETA /  ). ETA has been associated with the Indian Executive Search Industry for 25 years and has assisted large multinational companies and large & mid range Indian Business houses in the Automotive / Building Material/ Industrial / Chemicals including speciality chemical / Real-Estate and Infrastructure /...

  • Senior Sales Executive

    2 weeks ago

    Pune, Maharashtra, India Corporate Events By Mulberry Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionCorporate Events by Mulberry is a premium event management brand dedicated to designing high-impact corporate experiences. We specialize in immersive conferences, dynamic product showcases, engaging team offsites, gala evenings, and leadership summits. With in-house production, custom-built setups, and a solutions-driven approach, we...

  • Senior Executive Assistant

    1 week ago

    Pune, Maharashtra, India Immersive Infotech Pvt Ltd Full time ₹ 10,00,000 - ₹ 16,80,000 per year

    Senior Executive Assistant (Contract Role- 6 Months & Extendable)Location: Pune (Kharadi) | Work from Office – 5 Days a WeekExperience: 10+ Years (Mandatory)Travel: As and When RequiredPreference: Male CandidateWe are seeking a highly experienced Senior Executive Assistant to support senior leadership in a dynamic and fast-paced environment. The ideal...

  • Senior executive Export

    6 days ago

    Pune, Maharashtra, India DAVI ENGINEERING PVT. LTD Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionAt DAVI ENGINEERING PVT. LTD., we specialize in crafting precision custom metal components, combining engineering expertise with advanced manufacturing techniques. Our innovative approach brings cutting-edge metal manufacturing solutions to industries worldwide. We are dedicated to delivering high-quality products that contribute to the...

  • Senior Executive/ Executive

    16 hours ago

    Pune, Maharashtra, India Mahindra Finance Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    *Urgent Job openings**Mahindra and Mahindra Financial Services Ltd**Position* - Senior Sales Executive*Location* - Pune / PCMC*Product* - Used Car ( POCL)*Education* :- Graduation*Experience* :- 01 to 03 years of experience Fabulous incentives Slab in Industry**Salary* :- As per Norms + Incentives.+ conveysplease share your CV on Mail-*Need immediate joiners...

  • Senior Sales Executive

    2 weeks ago

    Pune, Maharashtra, India Cedrus Silicone Private Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionCedrus Silicone Private Limited, founded in 2009 and formerly known as Global Traders, is an authorized distribution partner for WackerChemie AG, Germany, DrawinVertriebs-GmbH, Germany, and WackerMetroark Private Limited, Kolkata. Based in Dwarka, New Delhi, we offer solutions in various manufacturing industries including Silicone Pad,...