
Executive/ Senior Executive
23 hours ago
Job Title: Executive/Senior Executive - CRM
Summary:
We are seeking a highly motivated and experienced Executive/ Senior Executive - CRM to join our CRM department. The ideal candidate will have 1 to 6 years of experience in customer relationship management and collections and registration . The Executive/ Senior Executive - CRM will be responsible for managing customer interactions, resolving customer issues, and ensuring timely collection of payments registration process.
Roles and Responsibilities:
- Develop and implement strategies to improve customer relationships, satisfaction, and manage the end-to-end registration process accurately and timely.
- Handle customer inquiries and complaints professionally while coordinating with other departments for documentation, approvals, and seamless service delivery.
- Work closely with the collections team to ensure timely payments and maintain up-to-date customer and registration records.
- Analyze customer data and registration progress to identify trends, resolve issues, and drive process improvements.
- Prepare reports for management, ensure compliance with regulations, and train junior staff on customer service and registration procedures.
Qualifications:
- Bachelors degree in Business Administration or a related field.
- 1 to 6 years of experience in customer relationship management, collections, and registration processes.
- Strong communication and interpersonal skills.
- Proficient in CRM software and Microsoft Office applications.
- Excellent attention to detail and accuracy.
- Ability to work independently and manage multiple tasks effectively.
- Strong problem-solving skills with the ability to work well in a team.
If you are a proactive and results-driven individual with a passion for customer relationship management, we encourage you to apply for the Executive/ Senior Executive- CRM position.
Candidates must have real estate experience.
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