Executive/ Senior Executive

13 hours ago

Pune, Maharashtra, India Krisala Buildtech Llp Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title: Executive/Senior Executive - CRM

Summary:

We are seeking a highly motivated and experienced Executive/ Senior Executive - CRM to join our CRM department. The ideal candidate will have 1 to 6 years of experience in customer relationship management and collections and registration . The Executive/ Senior Executive - CRM will be responsible for managing customer interactions, resolving customer issues, and ensuring timely collection of payments registration process.

Roles and Responsibilities:

  • Develop and implement strategies to improve customer relationships, satisfaction, and manage the end-to-end registration process accurately and timely.
  • Handle customer inquiries and complaints professionally while coordinating with other departments for documentation, approvals, and seamless service delivery.
  • Work closely with the collections team to ensure timely payments and maintain up-to-date customer and registration records.
  • Analyze customer data and registration progress to identify trends, resolve issues, and drive process improvements.
  • Prepare reports for management, ensure compliance with regulations, and train junior staff on customer service and registration procedures.

Qualifications:

  • Bachelors degree in Business Administration or a related field.
  • 1 to 6 years of experience in customer relationship management, collections, and registration processes.
  • Strong communication and interpersonal skills.
  • Proficient in CRM software and Microsoft Office applications.
  • Excellent attention to detail and accuracy.
  • Ability to work independently and manage multiple tasks effectively.
  • Strong problem-solving skills with the ability to work well in a team.

If you are a proactive and results-driven individual with a passion for customer relationship management, we encourage you to apply for the Executive/ Senior Executive- CRM position.

Candidates must have real estate experience.

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