Female Hotel Reservation executive

13 hours ago

Delhi, Delhi, India Hotel Grand Godwin Full time ₹ 3,36,000 per year

Hotel Reservation Executive / Agent – Key Responsibilities

  • Handle Guest Reservations
  • Process all incoming reservation requests via phone, email, or online booking platforms.
  • Confirm bookings accurately with complete guest details (dates, room type, rates, preferences).
  • Maintain Reservation Records
  • Update the hotel's reservation system (PMS) with all new, modified, or cancelled bookings.
  • Ensure data accuracy and prevent duplicate or overlapping bookings.
  • Coordinate with Other Departments
  • Communicate guest arrivals, VIPs, and special requests to the Front Office, Housekeeping, and F&B departments.
  • Ensure smooth check-in experience by aligning with the front desk team.
  • Manage Room Inventory & Rates
  • Monitor room availability and rate changes daily.
  • Work with the Revenue or Sales team to optimize room sales and occupancy.
  • Provide Guest Assistance
  • Respond promptly and professionally to guest inquiries and requests.
  • Offer information about room types, rates, facilities, promotions, and nearby attractions.
  • Handle Payments & Billing
  • Process deposits, advance payments, or pre-authorizations for confirmed bookings.
  • Verify payment details as per hotel policy.
  • Monitor No-Shows and Cancellations
  • Track no-shows and cancellations daily, applying hotel policies (charges, refunds, etc.) appropriately.
  • Ensure Quality and Standards
  • Follow hotel reservation procedures and maintain service quality.
  • Handle guest complaints politely and escalate issues to management if needed.
  • Upselling & Cross-Selling
  • Promote higher room categories or special packages to maximize revenue.
  • Reports & Documentation
  • Prepare daily, weekly, and monthly reservation reports (occupancy, revenue forecast, cancellations, etc.).

Job Type: Full-time

Pay: ₹24, ₹28,000.00 per month

Work Location: In person

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