Reservations Supervisor
21 hours ago
We are looking for a highly skilled and experienced Reservations Supervisor to join our team. The ideal candidate will have a strong background in hospitality and excellent customer service skills.
Roles and Responsibility
- Supervise and coordinate reservations staff activities to ensure efficient operations.
- Develop and implement effective reservation strategies to enhance customer satisfaction.
- Manage and resolve customer complaints professionally and courteously.
- Collaborate with other departments to achieve business objectives.
- Analyze and report on reservation performance metrics to identify areas for improvement.
- Train and mentor new hires to improve their skills and knowledge.
Job Requirements
- Proven experience in hospitality, preferably in a supervisory role.
- Strong knowledge of reservation systems and procedures.
- Excellent communication, leadership, and problem-solving skills.
- Ability to work well under pressure and manage multiple tasks simultaneously.
- Strong attention to detail and ability to maintain accurate records.
- Familiarity with hotel management software and technology.
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