Front Office Supervisor

6 days ago

New Delhi, India The Metropolitan Hotel & Spa Full time

**Job Summary**

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**Responsibilities and Duties**

Job Description: Front Office Supervisor
- To attend to guests courteously and deal promptly with their requests and queries.
- To have detailed information regarding arrivals and room requirements
- To allocate rooms to all arriving guests
- To maintain all guest folios in the manner instructed
- Lead and direct the team to ensure the smooth operation of Front Desk functions.
- Participates in training of all Front Desk associates; acts as a resource to associates.
- Checks guests in and out of the hotel; Performs daily Front Desk Agent duties
- Meets guest requests as per the arrivals list; Follows up with guests who have not yet checked out of the hotel
- Monitors the registration against in-house guests; Maintains smooth operation of the front desk
- Ensure all duties are completed in a timely and organized manner. (i.e. VIP list, arrivals, blocking rooms, in-house bucket); communicates information to the associated departments
- Resolves guest and associate complaints and issues
- Communicates clearly with Duty Manager of daily regime at the Front Desk
- Understands the need and willingness to work in other related departments during peak periods as required (i.e. Back Office, Reservations and Concierge)
- Maintain professional business confidentiality as required.
- Ensures duties on task list are completed; Performs other related duties as required

**Required Experience, Skills and Qualifications**

Desired Skills and Experience
- Hotel management graduated with 3 years of experience with knowledge of IDS/WIN HMS. Should be working as Supervisor in the front office.
- B.Sc - Hospitality and Hotel Management, BHM - Hotel Management

**Salary**: ₹26,000.00 per month

Schedule:

- Day shift
- Morning shift
- Night shift

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