Customer Success Executive

3 days ago


Bengaluru, Karnataka, India WareIQ Full time ₹ 87,000 - ₹ 4,50,000 per year

Location:
HSR LAYOUT

CTC:
₹25,000 per month

Job Responsibilities

  • Manage claims and disputes for orders across
    Amazon, Flipkart, and Myntra
    .
  • Track and verify claims related to:
  • Damaged / Missing products
  • Return discrepancies
  • RTO (Return to Origin) & courier claims
  • Marketplace reconciliation
  • Daily monitoring of claim status on respective seller/vendor portals.
  • Maintain records and reports for pending vs. closed claims.
  • Follow up with marketplaces until settlement.
  • Coordinate with internal operations & finance teams for supporting documents (POD, invoices, return reports).
  • Prepare MIS reports for claim recovery & revenue leakage.

Key Skills Required

  • Knowledge of
    e-commerce seller portals
    (Amazon Seller Central, Flipkart Seller Hub, Myntra Partner Portal).
  • Strong in
    Excel
    (VLOOKUP, Pivot, Reconciliation sheets).
  • Understanding of
    logistics / returns / RTO processes
    .
  • Problem-solving and follow-up skills.
  • Good communication (email handling with marketplace support).

Eligibility

  • Graduate in Commerce / Business / Supply Chain preferred.
  • 1–2 years' experience in
    claims, reconciliation, or e-commerce operations
    .
  • Fresher with strong Excel + marketplace knowledge can also apply.


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