Customer Success Officer

2 days ago

Saket Delhi Delhi, India Planyourworld Training Academy Private Limited Full time

**Job Title**: Customer Success Officer
**Location**: Saket, New Delhi
**Employment Type**: Full-Time

**Job Summary**:
**Key Responsibilities**:

- Handle outbound calls.
- Provide accurate information about products/services, learning journey to customers.
- Maintain customer records and update databases with accurate details.
- Follow-up with customers to ensure resolution and course completion.
- Achieve daily/weekly/monthly targets related to customer service metrics.
- Adhere to company policies, compliance, and quality standards.

**Qualifications & Skills**:

- **Graduate**in any discipline.
- Prior experience in team handling, customer service, call centre, or related field preferred.
- Excellent verbal and written communication skills (English/Hindi/regional language as per requirement).
- Strong listening, problem-solving, and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Proficiency in MS Office and CRM tools is an added advantage.

**Package**:

- CTC 3 lacs
- Attractive performance linked bonus.

Pay: Up to ₹300,000.00 per year

Application Question(s):

- Do you have tele sales or outbound calling experience?

Work Location: In person

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