Customer Success

3 days ago

Saket Delhi, India Mogi IO : OTTPodcastShort Video Apps for you Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Profile: (App Publisher + Customer Support)

Experience: 1-2 Years

Location:
Saket, New Delhi

Employment Type:
Full-Time

About Mogi IO:

Mogi I/O ), a next-generation media tech SaaS venture which is changing the face of OTT industry with its plug-and-play, no-code, white-label OTT solution is looking for rainmakers in its team.

Role Overview:

We are looking for a detail-oriented and client-focused Customer Success who will play a pivotal role in ensuring the success of our clients' projects. This role involves managing end-to-end client communication, coordinating project deliverables, publishing applications across multiple platforms and ensuring smooth execution through structured project management practices.

Key Responsibilities:

  • Act as the primary point of contact for assigned clients, building strong relationships and ensuring customer satisfaction.
  • Coordinate with internal teams (development, QA, design, operations) to manage project execution and delivery.
  • Handle the publishing and deployment of web, Android, iOS and other applications, ensuring timely releases and updates
    .
  • Facilitate and coordinate project management activities, including tracking timelines, deliverables and dependencies.
  • Conduct and document Minutes of Meetings (MoMs) for every client meeting, ensuring clear communication of action items and sharing them promptly with clients via email.
  • Proactively follow up with clients on pending tasks and ensure smooth progress.
  • Monitor project health and escalate risks or blockers to leadership and clients as necessary.
  • Ensure ongoing support, adoption and success of Mogi IO's solutions for clients.
  • Identify opportunities for upselling, cross-selling, and strengthening long-term client relationships.

Requirements:

  • Bachelor's degree in Business Administration, Computer Science, Project Management, or a related field.
  • 2 years of experience in customer success, client servicing, account management, or project coordination, preferably in SaaS/Tech/IT services.
  • Hands-on understanding of mobile and web app publishing (Android Play Store, Apple App Store, and Web platforms).
  • Strong organizational skills with the ability to prepare structured MoMs and manage multiple projects simultaneously.
  • Excellent communication, presentation and interpersonal skills.
  • Familiarity with project management and collaboration tools (JIRA, MS Teams, Slack, etc.).
  • Proactive problem-solving attitude with strong accountability.

What We Offer:

  • An opportunity to work on exciting projects in a high-growth tech environment.
  • Exposure to international clients and cutting-edge digital platforms.

  • Customer Success Specialist

    1 week ago

    Saket, Delhi, India Freshly Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionFreshly is on a mission to deliver everything fresh to your doorstep in minutes. Backed by some of India's most versatile VCs, founders, and angels, Freshly is redefining the quick supply chain for fruits, vegetables, and more. Our goal is to consistently deliver high-quality fresh products at lightning speed to our customers. Join us in...

  • Customer Success Associate

    7 days ago

    Saket, Delhi, Delhi, India Iron man Lifestyle Full time

    **The Company**: Iron Man Lifestyle is a profitable fast-growing dating and lifestyle coaching company helping Indian men get over their social anxiety, develop their confidence & social skills, and get into deeper, fulfilling relationships. - **The Role: Customer Success Executive →** Currently, we’re signing up customers at a pace faster than we can...

  • Customer Success Officer

    1 week ago

    Saket, Delhi, Delhi, India Planyourworld Training Academy pvt ltd Full time

    **Job Title**: Customer Success Officer **Location**: Saket, New Delhi **Employment Type**: Full-Time **Job Summary**: **Key Responsibilities**: - Handle outbound calls. - Provide accurate information about products/services, learning journey to customers. - Maintain customer records and update databases with accurate details. - Follow-up with customers to...

  • Customer Success Officer

    1 week ago

    Saket, Delhi, Delhi, India Planyourworld Training Academy pvt ltd Full time ₹ 3,00,000 per year

    Job Title: Customer Success OfficerLocation: Saket, New DelhiEmployment Type: Full-TimeJob Summary:We are seeking a proactive and customer-focused Customer SuccessOfficersto help customers in completing the course. Keep the customers engaged, resolve their queries, and ensure timely completion of course. The ideal candidate should possess excellent...

  • Customer Success Officer

    1 day ago

    Saket, Delhi, Delhi, India Planyourworld Training Academy Private Limited Full time ₹ 3,00,000 per year

    Job Title: Customer Success OfficerLocation: Saket, New DelhiEmployment Type: Full-TimeJob Summary:We are seeking a proactive and customer-focused Customer SuccessOfficersto help customers in completing the course. Keep the customers engaged, resolve their queries, and ensure timely completion of course. The ideal candidate should possess excellent...

  • Asst. Manager Customer Success

    1 week ago

    Saket, Delhi, Delhi, India Planyourworld Training Academy pvt ltd Full time ₹ 2,40,000 - ₹ 4,00,000 per year

    Job Title: Assistant Manager Customer SuccessLocation: Saket, New DelhiEmployment Type: Full-TimeJob Summary:We are seeking a proactive and customer-focused Assistant Manager to manage team of Customer Success Officersto help customers in completing the course. Keep the team motivated for customer engagement, resolve the customer queries, and ensure timely...

  • Customer Success Officer

    2 days ago

    Saket, Delhi, Delhi, India Planyourworld Training Academy pvt ltd Full time

    **Job Title**: Customer Success Officer **Location**: Saket, New Delhi **Employment Type**: Full-Time **Job Summary**: **Key Responsibilities**: - Handle outbound calls. - Provide accurate information about products/services, learning journey to customers. - Maintain customer records and update databases with accurate details. - Follow-up with customers to...

  • Customer Success Associate

    4 weeks ago

    Saket, India Planyourworld Training Academy pvt ltd Full time

    Job Title: Customer Care AssociateLocation: Saket, New DelhiEmployment Type: Full-Time Job Summary: We are seeking a proactive and customer-focused Customer Care Executive to manage client interactions, resolve queries, and ensure customer satisfaction. The ideal candidate should possess excellent communication skills, problem-solving abilities, and a...

  • Customer Relation Executive

    1 week ago

    Sanjay Enclave, Delhi, Delhi, India Customer Success Technology Pvt. Ltd. Full time ₹ 1,50,000 - ₹ 3,00,000 per year

    Hiring Now – Customer Relation Executive (CRE)Location: Sanjay Gandhi Transport NagarSalary: 15k to 25kJob Type: Full-time | On-siteAbout the Role:We are looking for a proactive and customer-focused Customer Relation Executive (CRE) to manage client interactions and ensure high levels of customer satisfaction. The ideal candidate will be the first point of...

  • Customer Care Executive

    7 days ago

    Delhi, Delhi, India Customer Success Technology Pvt. Ltd. Full time ₹ 1,20,000 - ₹ 3,60,000 per year

    Job Title: Customer Care Executive ( Freshers & Experience )Location: DelhiSalary: 15,000 – 30,000 + Attractive IncentivesWorking Days: 5.5 DaysJob Description:We are looking for a Call Center Executive who can identify and connect with potential clients through cold calling. The ideal candidate should have good English communication skills, be confident...