Customer Relation Executive

9 hours ago

Sanjay Enclave Delhi Delhi, India Customer Success Technology Pvt. Ltd. Full time ₹ 1,50,000 - ₹ 3,00,000 per year

Hiring Now – Customer Relation Executive (CRE)

Location: Sanjay Gandhi Transport Nagar

Salary: 15k to 25k

Job Type: Full-time | On-site

About the Role:

We are looking for a proactive and customer-focused Customer Relation Executive (CRE) to manage client interactions and ensure high levels of customer satisfaction. The ideal candidate will be the first point of contact for clients, resolving queries, maintaining relationships, and supporting business operations.

Key Responsibilities:

  • Serve as the primary point of contact for customers via phone, email, or in-person
  • Address customer queries and resolve complaints promptly and professionally
  • Maintain and update customer records in the system
  • Build and maintain strong relationships with clients to ensure repeat business
  • Collaborate with internal teams to provide seamless customer service
  • Provide feedback to management on recurring issues and potential improvements
  • Assist in preparing reports on customer interactions and satisfaction levels

Requirements:

  • Proven experience in customer service or client handling (1–3 years preferred)
  • Excellent communication and interpersonal skills
  • Ability to handle customer queries calmly and effectively
  • Basic knowledge of office software and CRM tools
  • Strong problem-solving skills and attention to detail

Job Type: Full-time

Pay: ₹15, ₹25,000.00 per month

Benefits:

  • Health insurance

Work Location: In person

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