Customer Success

1 day ago

Saket Delhi, India Mogi IO : OTTPodcastShort Video Apps for you Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Profile: (App Publisher + Customer Support)

Experience: 1-2 Years

Location:
Saket, New Delhi

Employment Type:
Full-Time

About Mogi IO:

Mogi I/O ), a next-generation media tech SaaS venture which is changing the face of OTT industry with its plug-and-play, no-code, white-label OTT solution is looking for rainmakers in its team.

Role Overview:

We are looking for a detail-oriented and client-focused Customer Success who will play a pivotal role in ensuring the success of our clients' projects. This role involves managing end-to-end client communication, coordinating project deliverables, publishing applications across multiple platforms and ensuring smooth execution through structured project management practices.

Key Responsibilities:

  • Act as the primary point of contact for assigned clients, building strong relationships and ensuring customer satisfaction.
  • Coordinate with internal teams (development, QA, design, operations) to manage project execution and delivery.
  • Handle the publishing and deployment of web, Android, iOS and other applications, ensuring timely releases and updates
    .
  • Facilitate and coordinate project management activities, including tracking timelines, deliverables and dependencies.
  • Conduct and document Minutes of Meetings (MoMs) for every client meeting, ensuring clear communication of action items and sharing them promptly with clients via email.
  • Proactively follow up with clients on pending tasks and ensure smooth progress.
  • Monitor project health and escalate risks or blockers to leadership and clients as necessary.
  • Ensure ongoing support, adoption and success of Mogi IO's solutions for clients.
  • Identify opportunities for upselling, cross-selling, and strengthening long-term client relationships.

Requirements:

  • Bachelor's degree in Business Administration, Computer Science, Project Management, or a related field.
  • 2 years of experience in customer success, client servicing, account management, or project coordination, preferably in SaaS/Tech/IT services.
  • Hands-on understanding of mobile and web app publishing (Android Play Store, Apple App Store, and Web platforms).
  • Strong organizational skills with the ability to prepare structured MoMs and manage multiple projects simultaneously.
  • Excellent communication, presentation and interpersonal skills.
  • Familiarity with project management and collaboration tools (JIRA, MS Teams, Slack, etc.).
  • Proactive problem-solving attitude with strong accountability.

What We Offer:

  • An opportunity to work on exciting projects in a high-growth tech environment.
  • Exposure to international clients and cutting-edge digital platforms.

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