Hotel Reservation Associate

2 days ago

Andheri Mumbai Maharashtra, India The Mirador Hotel, Andheri Full time

**RESERVATION AGENT DUTIES AND RESPONSIBILITIES**:
Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, or through a central reservation system.

Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations and modifications.

Additional duties may include preparing the list of expected arrivals for the front office, assisting in preregistration activities when appropriate, and processing advance reservation deposits.

Knows the type of rooms available as well as their location and layout.

Knows the selling status, rates, and benefits of all packages plans.

Knows the credit policy of the hotel and how to code each reservation.

Creates and maintains reservation records by date of arrival and alphabetical listing.

Determines room rates based on the selling tactics of the hotel.

Prepares letters of confirmation.

Communicates reservation information to the front desk.

Processes cancellations and modifications and promptly relays this information to the front desk.

Understands the hotel's policy on guaranteed reservations and no-shows.

Processes advance deposits on reservations.

Tracks future room availabilities on the basis of reservations.

Helps develop room revenue and occupancy forecasts.

Prepares expected arrival list for front office use.

Assists in preregistration activities when appropriate.

Monitors advances deposit requirements.

Handles daily correspondence. Responds to inquires and makes reservations as needed.

Makes sure that files are kept up to date.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹18,000.00 - ₹21,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Supplemental Pay:

- Yearly bonus

**Education**:

- Bachelor's (required)

**Experience**:

- Hotel management: 1 year (required)

**Language**:

- English (required)

**Location**:

- Andheri, Mumbai, Maharashtra (required)

Work Location: In person

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