Hotel Front Office

2 days ago

Chembur Mumbai Maharashtra, India Hotel Indie Stays Full time

**Responsibilities**
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments

**Requirements and skills**
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software, like IDS and Cloudbeds.
- Maintaining positive attitude towards our Customer.
- Excellent communication and organizational skills
- Degree or Diploma in hotel management is a plus

Pay: ₹10,000.00 - ₹20,000.00 per month

Schedule:

- Rotational shift

Ability to commute/relocate:

- Chembur, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)
- Hospitality: 1 year (preferred)

**Location**:

- Chembur, Mumbai, Maharashtra (required)

Willingness to travel:

- 100% (required)

Work Location: In person

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