Front Office Associate

5 days ago


Andheri Mumbai Maharashtra, India PARASHAR HOSPITALITY SOLUTIONS Full time

**HOTEL ( 3 STAR )**

**Location: Andheri & CST**

**Salary: ₹18,000 - ₹25,000 per month**

**Interested can call on**

**9769938683**

We are looking for a motivated and well-presented Front Office Executive for our 3-star hotel to provide exceptional customer service and ensure smooth day-to-day operations at the front desk.

**Key Responsibilities**:
Guest Check-in and Check-out: Ensure efficient check-in/check-out processes for all guests.

Customer Service: Greet guests upon arrival, respond to inquiries, provide information about hotel facilities, and assist with special requests.

Reservations Management: Manage reservations, confirm booking details, and assist in overbooking situations.

Billing and Payment: Handle guest payments, process invoices, and maintain accurate records of transactions.

Coordination with Other Departments: Liaise with housekeeping, maintenance, and other departments to ensure guest satisfaction and timely room preparation.

Maintain Records: Update and maintain guest information, guest preferences, and relevant documents in the system.

Guest Feedback and Complaint Handling: Address guest complaints or concerns promptly, ensuring issues are resolved to the guest’s satisfaction.

Maintain Front Desk Area: Keep the front office area clean, organized, and welcoming at all times.

Security Protocols: Ensure safety and security of guests by following hotel’s security procedures.

Qualifications:
Minimum 1-2 years of experience in hotel front office or customer service.

Good communication skills in English (additional language proficiency is a plus).

Proficient in hotel management software (knowledge of Opera, IDS or similar is preferred).

Strong interpersonal skills, with a friendly and professional demeanor.

Ability to multitask and work in a fast-paced environment.

**Skills Required**:
Customer service oriented with a positive attitude.

Strong attention to detail and problem-solving skills.

Time management and organizational skills.

Ability to work independently and as part of a team.

Pay: ₹22,000.00 - ₹25,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Day shift

Ability to commute/relocate:

- Andheri, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Hotel industry front office: 2 years (required)

Work Location: In person



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