Front Office Executive
2 days ago
**Job Title**: Front Office Executive (Female Receptionist)
**Department**: Front Office
**Location**: Peninsula Redpine Hotel, Mumbai
**Reporting To**: Front Office Manager / Duty Manager
**Job Summary**:
The Front Office Executive (Female Receptionist) will be the first point of contact for guests, ensuring a warm welcome and smooth check-in/check-out process. She will provide courteous assistance, handle guest inquiries, and maintain a professional image of the hotel at all times.
**Key Responsibilities**:
- Greet and welcome all guests in a friendly and professional manner.
- Manage guest check-ins and check-outs efficiently using the hotel’s PMS system.
- Handle all guest queries, complaints, and requests promptly and courteously.
- Coordinate with housekeeping and other departments to ensure room readiness.
- Maintain accurate records of reservations, billing, and payments.
- Maintain a neat, organized, and presentable front desk area.
- Provide information about hotel facilities, services, and nearby attractions.
- Ensure compliance with grooming standards and hotel policies.
**Requirements**:
- Bachelor’s degree or diploma in Hotel Management or related field.
- Excellent communication and interpersonal skills.
- Proficiency in MS Office and hotel PMS software (e.g., IDS, Opera).
- Well-groomed, confident, and customer-oriented.
- Ability to multitask and remain calm under pressure.
**Key Skills**:
- Guest Handling & Hospitality
- Communication & Interpersonal Skills
- Professional Appearance
- Problem Solving
- Attention to Detail
- Team Coordination
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
**Benefits**:
- Food provided
- Leave encashment
- Provident Fund
Work Location: In person
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