Front Office Executive
1 day ago
**Job Title:** Front Office Executive (Female Receptionist)
**Department:** Front Office
**Location:** Peninsula Redpine Hotel, Mumbai
**Reporting To:** Front Office Manager / Duty Manager
**Job Summary:**
The Front Office Executive (Female Receptionist) will be the first point of contact for guests, ensuring a warm welcome and smooth check-in/check-out process. She will provide courteous assistance, handle guest inquiries, and maintain a professional image of the hotel at all times.
**Key Responsibilities:**
* Greet and welcome all guests in a friendly and professional manner.
* Manage guest check-ins and check-outs efficiently using the hotel's PMS system.
* Handle all guest queries, complaints, and requests promptly and courteously.
* Coordinate with housekeeping and other departments to ensure room readiness.
* Maintain accurate records of reservations, billing, and payments.
* Answer phone calls and emails, and assist with general inquiries.
* Maintain a neat, organized, and presentable front desk area.
* Provide information about hotel facilities, services, and nearby attractions.
* Ensure compliance with grooming standards and hotel policies.
**Requirements:**
* Female candidate with 1–3 years of experience in a similar role (hospitality preferred).
* Bachelor's degree or diploma in Hotel Management or related field.
* Excellent communication and interpersonal skills.
* Proficiency in MS Office and hotel PMS software (e.g., IDS, Opera).
* Well-groomed, confident, and customer-oriented.
* Ability to multitask and remain calm under pressure.
**Key Skills:**
* Guest Handling & Hospitality
* Communication & Interpersonal Skills
* Professional Appearance
* Problem Solving
* Attention to Detail
* Team Coordination
Job Types: Full-time, Permanent
Pay: ₹20, ₹25,000.00 per month
Benefits:
- Food provided
- Leave encashment
- Provident Fund
Work Location: In person
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