Front Desk Executive

2 days ago


Andheri, Maharashtra, India ICL express Full time ₹ 1,80,000 - ₹ 3,60,000 per year

Job Title: Front Desk / Counter Sales Executive

Experience: 1-3 years

Industry: Logistics / Courier / Transportation

Job Description:

We are looking for a proactive and customer-focused Front Desk/Counter Sales Executive to join our team. The ideal candidate will manage front desk operations, assist walk-in customers, handle shipment processes, and ensure seamless day-to-day reporting and communication.

Key Responsibilities:

  • Handle EDP (Electronic Data Processing) entries and ensure shipments are connected as per SOP guidelines.
  • Generate receipts for all franchise bookings and maintain accurate transaction records.
  • Attend to walk-in customers with professionalism and offer appropriate booking support.
  • Maintain and update Daily Sales Report (DSR) and share reports on a daily basis.
  • Address customer inquiries via email and WhatsApp, especially related to rate tariff queries and booking details.
  • Resolve all kinds of customer doubts and concerns related to booking, pricing, and service processes.
  • Coordinate with internal teams to ensure smooth front desk and shipment operations.

Requirements:

  • Proven experience in a front desk, customer service, or counter sales role (preferably in logistics/courier industry).
  • Good knowledge of shipment processes and rate tariffs.
  • Familiarity with EDP systems and daily reporting tools.
  • Proficient in using email, WhatsApp, and other basic communication tools.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and handle customer queries effectively.

Preferred Qualifications:

  • Graduate in any discipline.
  • Basic computer knowledge (MS Excel, Word, Internet).
  • Language proficiency: English, Hindi, Regional Language.

Job Types: Full-time, Permanent

Pay: ₹15, ₹25,000.00 per month

Benefits:

  • Health insurance
  • Leave encashment
  • Life insurance
  • Paid time off
  • Provident Fund

Education:

  • Bachelor's (Preferred)

Experience:

  • Courier: 1 year (Required)

Language:

  • English (Preferred)
  • Hindi (Preferred)
  • Marathi (Preferred)
  • Gujarati (Preferred)

Work Location: In person



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