
Front Desk Executive
6 hours ago
Job Title: Front Desk / Counter Sales Executive
Experience: 1-3 years
Industry: Logistics / Courier / Transportation
Job Description:
We are looking for a proactive and customer-focused Front Desk/Counter Sales Executive to join our team. The ideal candidate will manage front desk operations, assist walk-in customers, handle shipment processes, and ensure seamless day-to-day reporting and communication.
Key Responsibilities:
- Handle EDP (Electronic Data Processing) entries and ensure shipments are connected as per SOP guidelines.
- Generate receipts for all franchise bookings and maintain accurate transaction records.
- Attend to walk-in customers with professionalism and offer appropriate booking support.
- Maintain and update Daily Sales Report (DSR) and share reports on a daily basis.
- Address customer inquiries via email and WhatsApp, especially related to rate tariff queries and booking details.
- Resolve all kinds of customer doubts and concerns related to booking, pricing, and service processes.
- Coordinate with internal teams to ensure smooth front desk and shipment operations.
Requirements:
- Proven experience in a front desk, customer service, or counter sales role (preferably in logistics/courier industry).
- Good knowledge of shipment processes and rate tariffs.
- Familiarity with EDP systems and daily reporting tools.
- Proficient in using email, WhatsApp, and other basic communication tools.
- Excellent communication and interpersonal skills.
- Ability to multitask and handle customer queries effectively.
Preferred Qualifications:
- Graduate in any discipline.
- Basic computer knowledge (MS Excel, Word, Internet).
- Language proficiency: English, Hindi, Regional Language.
Job Types: Full-time, Permanent
Pay: ₹15, ₹25,000.00 per month
Benefits:
- Health insurance
- Leave encashment
- Life insurance
- Paid time off
- Provident Fund
Education:
- Bachelor's (Preferred)
Experience:
- Courier: 1 year (Required)
Language:
- English (Preferred)
- Hindi (Preferred)
- Marathi (Preferred)
- Gujarati (Preferred)
Work Location: In person
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