Assistant Front Office Manager
2 weeks ago
* Supervise front desk staff and ensure exceptional service delivery.
* Monitor and improve front office operations for efficiency.
* Handle guest check-ins, check-outs, and reservations professionally.
* Resolve customer inquiries and complaints in a timely manner.
* Train and mentor front desk employees to enhance performance.
* Ensure compliance with hotel/office policies and safety regulations.
* Maintain accurate records of guest interactions, payments, and reports.
* Coordinate with housekeeping and maintenance for seamless operations.
* Implement strategies to enhance guest satisfaction and brand reputation.
* Manage schedules, task assignments, and performance evaluations for front desk staff.
Job Types: Full-time, Volunteer
Benefits:
- Food provided
- Health insurance
- Provident Fund
Work Location: In person
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