Reservations - Hotel / Resort

2 days ago

Pune Maharashtra, India Aavesh Enterprises Full time

**Job Summary**:
**Key Responsibilities**:

- **Reservation Management**:

- Process, confirm, and modify guest reservations accurately in the hotel’s reservation system.
- Maintain up-to-date knowledge of room availability, rates, packages, and promotions.
- **Guest Interaction**:

- Provide information about the hotel, amenities, and services to potential and current guests.
- Address guest concerns, special requests, and preferences to ensure a personalized experience.
- Assist in upselling room types, packages, and additional services to maximize revenue.
- **Coordination with Departments**:

- Communicate reservation details and special requirements to the front desk and other departments.
- Work closely with sales and marketing teams for group bookings and special events.
- Collaborate with housekeeping and maintenance to ensure room readiness.
- **Records and Reporting**:

- Maintain accurate records of all reservations, cancellations, and no-shows.
- Prepare and share occupancy and revenue reports with management.
- Monitor and manage overbooking situations effectively.
- **System Management**:

- Update and manage inventory on online travel agencies (OTAs) and the hotel’s booking platforms.
- Troubleshoot issues with booking systems and escalate as needed.
- **Compliance and Standards**:

- Ensure compliance with the hotel’s policies, procedures, and service standards.
- Protect guest confidentiality and adhere to data protection regulations.

**Required Skills and Qualifications**:

- High school diploma or equivalent (Bachelor’s degree in hospitality management preferred).
- Proven experience in reservations or front desk operations in the hospitality industry.
- Proficiency in hotel property management systems (PMS) such as Opera, Amadeus, or similar.
- Strong organizational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Attention to detail and problem-solving capabilities.

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Day shift
- Rotational shift

Supplemental Pay:

- Yearly bonus

Work Location: In person

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