Front Office: Hotel/resort

7 days ago

Nashik Maharashtra, India Paradigm Consultancies Full time

**WE ARE HIRING**

**Job designation:

- Front Office: Hotel/Resort**

**Job location:

- Igatpuri, Maharashtra**

**Salary:

- 12,000-18,000 Per month**

**Experience:

- **

**Total experience:

- **
- 3 year of experience in a similar role within the hospitality industry.

**Minimum experience:

- **
- At least 1 year of experience in a similar role within the hospitality industry.

**Education:

- **
- High school diploma or equivalent required.

**Skillset:

- **
- **Good communication skills**:

- **Proficiency with MS Office**

**IMMEDIATE JOINERS REQUIRED**

**FULL TIME**

**Profile Introduction**:
As a Front Office Associate in our esteemed Hotel/Resort, you are the face of hospitality. You will be the first point of contact for guests, ensuring their experience begins positively and continues seamlessly throughout their stay. Your professionalism, friendliness, and attention to detail will contribute to creating memorable experiences for our guests.

**Responsibilities**:

- Greet guests warmly and assist them with check-in and check-out procedures.
- Handle guest inquiries, requests, and complaints promptly and courteously.
- Manage reservations, including booking, cancellations, and modifications.
- Maintain accurate guest records and ensure confidentiality of guest information.
- Coordinate with other departments to fulfill guest needs and resolve issues.
- Handle cash and credit card transactions accurately and efficiently.
- Maintain a clean and organized front desk area.
- Provide information about hotel facilities, services, and local attractions.
- Assist in coordinating special events or arrangements for guests.
- Adhere to all hotel policies, procedures, and safety standards.

**Requirements**:

- Exceptional interpersonal and communication skills.
- Strong customer service orientation with a genuine desire to assist guests.
- Ability to handle multiple tasks efficiently in a fast-paced environment.
- Proficiency in computer systems and hotel management software.
- Flexibility to work various shifts, including weekends and holidays.
- Professional appearance and demeanor.
- Problem-solving skills and the ability to remain calm under pressure.

**Languages:

- English, Hindi and Marathi**

**Salary**: ₹12,000.00 - ₹18,000.00 per month

Work Location: In person

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