Front Office Executive

17 hours ago

Paud Road Pune Maharashtra, India Joy Suites Hospitality Pvt Ltd. Full time

**Job Title**: Front Office Associate
**Department**: Front Office
**Experience Required**: 2-3 Years
**Employment Type**: Full-time
**Food & Accommodation**: Provided

**About the Role**:
We are seeking an enthusiastic and guest-oriented **Front Office Associate** to join our dynamic team for the **pre-opening of our premium resort**. This is a unique opportunity to be part of the core team that shapes unforgettable guest experiences right from day one.

**Key Responsibilities**:

- Greet and welcome guests with warmth and professionalism.
- Handle check-in/check-out procedures efficiently and accurately.
- Manage reservations and room assignments using PMS (Property Management System).
- Address guest queries and resolve complaints in a timely and courteous manner.
- Coordinate with housekeeping and other departments to ensure seamless guest experiences.
- Maintain accurate records of guest interactions and transactions.
- Ensure the front desk area is clean, organized, and presentable at all times.
- Support the front office team with administrative tasks as required.

**Key Requirements**:

- 2-3 years of experience in front office operations, preferably in the hospitality industry.
- Prior experience in resort/hotel pre-opening will be an added advantage.
- Knowledge of PMS software like Opera, IDS, or similar.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Positive attitude and passion for delivering outstanding guest service.
- Willingness to work in shifts, including weekends and holidays.

**Perks & Benefits**:

- Complimentary Food and Accommodation.
- Opportunity to work in a serene and vibrant resort environment.
- Growth potential within a reputed hospitality brand.
- Be a part of an exciting pre-opening journey and create memorable guest experiences from day one.

**Job Types**: Full-time, Permanent

**Benefits**:

- Food provided

Schedule:

- Rotational shift

Work Location: In person

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