Front Office Executive
4 days ago
Job Title: Front Office Executive
Location: South Mumbai
Department: Front Office / Guest Relations
Reporting To: Front Office Manager / Duty Manager
Hotel Type: 4-Star Hospitality Property
Job Summary:
We are looking for a well-groomed, customer-focused Front Office Executive to join our team at our 4-star property in South Mumbai. The ideal candidate will be the first point of contact for our guests and will play a key role in delivering a warm, seamless, and memorable guest experience from check-in to check-out.
Key Responsibilities:
- Greet guests warmly and professionally upon arrival.
- Perform check-in and check-out procedures efficiently using the PMS (Property Management System).
- Handle guest inquiries, concerns, and requests with promptness and courtesy.
- Provide accurate information about hotel services, local attractions, and directions.
- Coordinate with housekeeping and other departments to ensure room readiness and special requests.
- Handle phone calls, reservations, and emails in a timely and professional manner.
- Maintain guest records, billing information, and payment processing.
- Ensure the lobby area and front desk are clean, organized, and welcoming at all times.
- Upsell rooms and hotel services to maximize revenue.
- Maintain security by following procedures and monitoring logbooks.
- Manage guest feedback and complaints effectively, escalating to management when needed.
- Adhere to all hotel policies, procedures, and standards of service.
Key Skills & Competencies:
- Excellent communication and interpersonal skills
- Proficient in using PMS (e.g., IDS, Opera, or similar)
- Strong problem-solving and conflict-resolution abilities
- Well-groomed, professional appearance and demeanor
- Multitasking and time management
- Fluency in English (Hindi and Marathi are a plus)
- High attention to detail and a service-driven mindset
Qualifications & Experience:
- Graduate in Hospitality / Hotel Management or any related field preferred
- 1–3 years of experience in front office operations in a reputed hotel (4-star or higher)
- Freshers with a diploma in hotel management and excellent communication may also apply
Work Schedule:
- Rotational shifts (morning, afternoon, night)
- Weekends and holidays as required
Salary & Benefits:
- Competitive salary based on experience
- Performance-based incentives
- Complimentary meals during shifts
- Uniform and grooming support
Job Types: Full-time, Permanent
Pay: ₹25, ₹30,000.00 per month
Work Location: In person
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