Front Office Executive

4 days ago


Grant Road Mumbai Maharashtra, India Binge Consulting Full time ₹ 3,60,000 - ₹ 7,20,000 per year

Job Title: Front Office Executive

Location: South Mumbai

Department: Front Office / Guest Relations

Reporting To: Front Office Manager / Duty Manager

Hotel Type: 4-Star Hospitality Property

Job Summary:

We are looking for a well-groomed, customer-focused Front Office Executive to join our team at our 4-star property in South Mumbai. The ideal candidate will be the first point of contact for our guests and will play a key role in delivering a warm, seamless, and memorable guest experience from check-in to check-out.

Key Responsibilities:

  • Greet guests warmly and professionally upon arrival.
  • Perform check-in and check-out procedures efficiently using the PMS (Property Management System).
  • Handle guest inquiries, concerns, and requests with promptness and courtesy.
  • Provide accurate information about hotel services, local attractions, and directions.
  • Coordinate with housekeeping and other departments to ensure room readiness and special requests.
  • Handle phone calls, reservations, and emails in a timely and professional manner.
  • Maintain guest records, billing information, and payment processing.
  • Ensure the lobby area and front desk are clean, organized, and welcoming at all times.
  • Upsell rooms and hotel services to maximize revenue.
  • Maintain security by following procedures and monitoring logbooks.
  • Manage guest feedback and complaints effectively, escalating to management when needed.
  • Adhere to all hotel policies, procedures, and standards of service.

Key Skills & Competencies:

  • Excellent communication and interpersonal skills
  • Proficient in using PMS (e.g., IDS, Opera, or similar)
  • Strong problem-solving and conflict-resolution abilities
  • Well-groomed, professional appearance and demeanor
  • Multitasking and time management
  • Fluency in English (Hindi and Marathi are a plus)
  • High attention to detail and a service-driven mindset

Qualifications & Experience:

  • Graduate in Hospitality / Hotel Management or any related field preferred
  • 1–3 years of experience in front office operations in a reputed hotel (4-star or higher)
  • Freshers with a diploma in hotel management and excellent communication may also apply

Work Schedule:

  • Rotational shifts (morning, afternoon, night)
  • Weekends and holidays as required

Salary & Benefits:

  • Competitive salary based on experience
  • Performance-based incentives
  • Complimentary meals during shifts
  • Uniform and grooming support

Job Types: Full-time, Permanent

Pay: ₹25, ₹30,000.00 per month

Work Location: In person



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