Front Desk Receptionist

4 days ago

Paud Road Pune Maharashtra, India Joy Suites Hospitality Pvt Ltd. Full time

**Job Title**: Front Office Executive - Hospitality

We are looking for a dynamic and customer-focused **Front Office Executive** to join our team. This role is ideal for **freshers with excellent communication skills** and **experienced professionals from hotels and resorts** who can efficiently manage front desk operations, guest relations, and administrative tasks.

**Key Responsibilities**:

- Greet guests with warmth and professionalism, ensuring a seamless check-in and check-out process.
- Handle guest inquiries, provide information about the hotel/resort, and resolve any concerns efficiently.
- Manage reservations, cancellations, and modifications through the property management system.
- Coordinate with housekeeping and other departments to ensure smooth operations.
- Maintain records of guest preferences and feedback to enhance customer satisfaction.
- Process payments, generate invoices, and maintain accurate financial records.
- Ensure the reception area is clean, organized, and presentable at all times.
- Assist in administrative tasks and reporting as required.

**Requirements**:

- **For Freshers**: Strong communication and interpersonal skills, eagerness to learn, and a customer-centric approach.
- Proficiency in MS Office and hotel management software is a plus.
- Ability to multitask, stay organized, and handle guest concerns professionally.
- Flexibility to work in shifts, including weekends and holidays.

**Preferred Qualifications**:

- Bachelor's degree or diploma in Hospitality Management, Tourism, or a related field.
- Prior experience with property management systems (PMS) such as Opera, IDS, or similar is an advantage.
- Fluency in English; knowledge of additional languages is a plus.

Schedule:

- Morning shift

Work Location: In person

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