Front Office Associate(2+ Years Exp,hotels,resorts)

13 hours ago

Koregaon Park Pune Maharashtra, India Joy Suites Hospitality Pvt Ltd. Full time

Front Office Associate - Hospitality (Hotels & Resorts)

**Job Summary**:
**Key Responsibilities**:

- Welcome guests and assist with check-in and check-out procedures.
- Handle guest inquiries, complaints, and special requests professionally.
- Manage reservations, cancellations, and modifications in the hotel management system.
- Process payments, issue invoices, and maintain accurate guest records.
- Coordinate with housekeeping, maintenance, and other departments to fulfill guest requirements.
- Provide guests with information about hotel services, facilities, and local attractions.
- Maintain a clean, organized, and professional front desk area.
- Ensure compliance with hotel policies and safety procedures.

**Qualifications & Skills**:

- High school diploma or equivalent; a degree in hospitality management is a plus.
- 1-3 years of experience in a front office or customer service role in hospitality.
- Familiarity with hotel management software (e.g., Opera, IDS, or similar).
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Willingness to work flexible shifts, including weekends and holidays.

**Benefits**:

- Accommodation & meals (if applicable)
- Career growth opportunities
- Training & development programs

**Benefits**:

- Food provided

Schedule:

- Rotational shift

**Language**:

- Hindi (preferred)
- English (required)

Work Location: In person

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