Guest Relation Executive

3 days ago

Paud Road Pune Maharashtra, India Joy Suites Hospitality Pvt Ltd. Full time

**Job Title**: Guest Relationship Executive

**Department**: Front Office / Guest Relations
**Experience Required**: 2-3 Years
**Employment Type**: Full-time
**Food & Accommodation**: Provided

**About the Role**:
We are looking for a warm, engaging, and service-oriented **Guest Relationship Executive** to be a part of our **pre-opening team**. You will play a key role in ensuring every guest has a memorable experience by offering personalized service and attention to detail from arrival to departure.

**Key Responsibilities**:

- Welcome guests upon arrival with warmth and professionalism.
- Serve as the main point of contact for guests throughout their stay.
- Ensure smooth check-in/check-out experiences.
- Handle guest queries, special requests, and concerns promptly and efficiently.
- Coordinate with all departments to ensure a seamless and delightful guest experience.
- Maintain an updated knowledge of resort services, events, and local attractions.
- Collect guest feedback and take proactive steps to resolve any concerns.
- Build lasting relationships with guests to encourage repeat visits and brand loyalty.
- Assist VIP and long-stay guests with personalized services.

**Key Requirements**:

- 2-3 years of experience in Guest Relations or Front Office, preferably in luxury hotels or resorts.
- Experience in pre-opening properties will be a strong advantage.
- Excellent communication, presentation, and interpersonal skills.
- Strong problem-solving abilities and a guest-first mindset.
- Familiarity with PMS software like Opera, IDS, or similar.
- Fluency in English; knowledge of additional languages is a plus.
- Pleasant personality and well-groomed appearance.

**Perks & Benefits**:

- Complimentary Food and Accommodation.
- Opportunity to work with a dynamic pre-opening team.
- Growth and career development in a premium resort environment.
- Daily interaction with a diverse and vibrant guest profile.

**Job Types**: Full-time, Permanent

**Benefits**:

- Food provided

Schedule:

- Rotational shift

Work Location: In person

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