Front Office Associate

14 hours ago

Navi Mumbai Maharashtra, India Gigadocs Softtech Private limited Full time

A **Front Office Associate** typically works in hotels, resorts, or similar establishments, providing a welcoming and efficient experience for guests. Below is a sample job description for this role:
**Job Title**: Front Office Associate**Job Summary**:
The Front Office Associate is responsible for providing exceptional customer service to guests by managing front desk operations, including check-ins, check-outs, answering guest inquiries, and handling administrative tasks. The associate ensures the smooth operation of the front office to enhance the guest experience and maintain the facility’s reputation for excellence.

**Key Responsibilities**:

- **Guest Reception**: Greet guests upon arrival, ensure smooth check-in/check-out processes, and offer assistance with room assignments.
- **Customer Service**: Respond to guest inquiries regarding services, amenities, and the local area, providing accurate and helpful information.
- **Reservation Management**: Assist with reservations, cancellations, and modifications while ensuring accurate entry into the hotel management system.
- **Phone Management**: Answer phone calls, direct calls to the appropriate departments, or take messages as needed.
- **Payment Handling**: Process guest payments, verify billing information, and issue receipts.
- **Room Management**: Coordinate with housekeeping and maintenance to ensure room readiness and address any guest concerns or issues.
- **Administrative Tasks**: Maintain accurate records, logs, and reports, and ensure compliance with company policies and procedures.
- **Problem Resolution**: Address and resolve guest complaints in a professional and efficient manner, escalating issues when necessary.
- **Security and Safety**: Ensure guest safety by adhering to hotel security protocols and maintaining a secure front desk environment.
- **Team Collaboration**: Work closely with other departments such as housekeeping, maintenance, and management to ensure guest satisfaction.

**Qualifications**:

- **Education**: High school diploma or equivalent; some college or relevant certification is preferred.
- **Experience**: Previous experience in a customer service or hospitality role, especially in a front desk position, is an advantage.
- **Skills**:

- Strong communication and interpersonal skills.
- Ability to multitask and manage time effectively.
- Proficient in office software (e.g., MS Office) and hotel management software.
- Friendly and professional demeanor.
- Basic knowledge of accounting and cash-handling procedures.
- **Physical Requirements**: Ability to stand for extended periods, lift light objects, and occasionally handle physical tasks such as carrying guest luggage.

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Work Location: In person

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