Front Office Associate

3 days ago

Vileeparle East Mumbai Maharashtra, India Orchid Hotel Full time

**Job Summary**:
The Guest Service Associate (Front Office) is responsible for providing exceptional guest service at all touchpoints — from check-in to check-out. The role ensures smooth front desk operations, efficient handling of guest requests, and upholding the highest standards of hospitality in line with The Orchid’s eco-friendly and service excellence philosophy.

**Key Responsibilities**:
**Guest Relations & Service Excellence**:

- Welcome and assist guests with warmth, courtesy, and professionalism.
- Handle check-in, check-out, and room assignment efficiently through the PMS (Property Management System).
- Respond promptly to guest queries, concerns, and requests ensuring guest satisfaction at all times.
- Maintain a positive and proactive attitude while resolving guest complaints or issues.

**Operational Responsibilities**:

- Ensure accurate billing, posting of charges, and secure cash/credit card transactions.
- Coordinate with Housekeeping and other departments for smooth room status updates.
- Maintain guest records and ensure data confidentiality.

**Brand Standards & Grooming**:

- Uphold The Orchid’s 5-star Ecotel service standards and sustainability values.
- Maintain impeccable grooming, uniform, and hygiene standards.
- Exhibit product knowledge of hotel facilities, services, and local attractions.

**Coordination & Teamwork**:

- Support Front Office Executives and Duty Managers in daily operations.
- Liaise with Concierge, Bell Desk, Housekeeping, and F&B departments for guest satisfaction.
- Participate actively in departmental briefings, trainings, and audits.

**Qualifications & Experience**:

- Degree/Diploma in Hotel Management or equivalent.
- Minimum 1-2 years of experience in Front Office operations at a reputed 4/5-star hotel (freshers with excellent communication skills may also apply).
- Proficient in PMS software (preferably Innkey/Opera).

**Job Types**: Full-time, Permanent

Pay: ₹16,000.00 - ₹19,000.00 per month

**Benefits**:

- Food provided
- Health insurance

Work Location: In person

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