Front Office Associate

15 hours ago

Vileeparle East Mumbai Maharashtra, India Orchid Hotel Full time ₹ 1,92,000 - ₹ 2,28,000 per year

Job Summary:

The Guest Service Associate (Front Office) is responsible for providing exceptional guest service at all touchpoints — from check-in to check-out. The role ensures smooth front desk operations, efficient handling of guest requests, and upholding the highest standards of hospitality in line with The Orchid's eco-friendly and service excellence philosophy.

Key Responsibilities:

Guest Relations & Service Excellence:

  • Welcome and assist guests with warmth, courtesy, and professionalism.
  • Handle check-in, check-out, and room assignment efficiently through the PMS (Property Management System).
  • Respond promptly to guest queries, concerns, and requests ensuring guest satisfaction at all times.
  • Maintain a positive and proactive attitude while resolving guest complaints or issues.

Operational Responsibilities:

  • Ensure accurate billing, posting of charges, and secure cash/credit card transactions.
  • Coordinate with Housekeeping and other departments for smooth room status updates.
  • Maintain guest records and ensure data confidentiality.
  • Handle telephone calls, messages, and emails courteously and as per hotel standards.

Brand Standards & Grooming:

  • Uphold The Orchid's 5-star Ecotel service standards and sustainability values.
  • Maintain impeccable grooming, uniform, and hygiene standards.
  • Exhibit product knowledge of hotel facilities, services, and local attractions.

Coordination & Teamwork:

  • Support Front Office Executives and Duty Managers in daily operations.
  • Liaise with Concierge, Bell Desk, Housekeeping, and F&B departments for guest satisfaction.
  • Participate actively in departmental briefings, trainings, and audits.

Qualifications & Experience:

  • Degree/Diploma in Hotel Management or equivalent.
  • Minimum 1–2 years of experience in Front Office operations at a reputed 4/5-star hotel (freshers with excellent communication skills may also apply).
  • Proficient in PMS software (preferably Innkey/Opera).

Job Types: Full-time, Permanent

Pay: ₹16, ₹19,000.00 per month

Benefits:

  • Food provided
  • Health insurance

Work Location: In person

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