Front Office Associate

1 day ago

Goregaon East Mumbai Maharashtra, India IJB Hotels Pvt Ltd Full time

**About The Fern Goregaon**:
The Fern Goregaon is a 5-star ecotel hotel in Mumbai, offering an exceptional blend of modern luxury and eco-conscious hospitality. We are known for our commitment to green practices and world-class guest service. We are currently seeking an enthusiastic and service-driven Front Office GSA to join our team.

**Job Summary**:
The Front Office Guest Service Associate (GSA) is responsible for providing a warm welcome, efficient check-in/check-out services, handling guest queries, and ensuring a seamless and memorable experience throughout the guest’s stay.

**Key Responsibilities**:

- Greet all guests with a friendly and professional demeanor.
- Perform check-in and check-out procedures efficiently.
- Handle reservations, room assignments, and billing processes.
- Respond promptly to guest inquiries and resolve issues in a timely and courteous manner.
- Coordinate with housekeeping, concierge, and other departments to ensure guest satisfaction.
- Maintain proper records of guest activities and feedback.
- Ensure the lobby and reception area remain neat and presentable at all times.
- Uphold hotel standards, policies, and procedures.
- Promote the hotel’s services and offers to guests.
- Education: Graduate or Diploma in Hotel Management preferred.
- Experience: 1-2 years of experience in a front office role in a reputed hotel.
- Freshers with good communication skills and training in front office operations may also apply.
- Strong verbal and written communication skills.
- Knowledge of PMS (Property Management System) like IDS/Opera is an advantage.
- Good interpersonal and problem-solving skills.
- Willingness to work in shifts, including weekends and holidays.
- A passion for guest service and a courteous attitude.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹17,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

**Language**:

- Hindi (preferred)
- English (required)

Work Location: In person

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