Reservation Executive

1 week ago


Mumbai, India Hotel Indie Stays Full time

Job Summary

To respond to queries from guests, travel agents, and referral networks concerning reservations arriving by mail, and telephone, and close the end bookings to drive revenue. Help to manage OTA/channel inventory, update rate plans and make sure all information regarding property rates are updated on the website and OTA platforms.

**RESERVATION AGENT DUTIES AND RESPONSIBILITIES**:
Should have excellent knowledge of MS Office, communication skills, Confident telephone manner, and etiquette. Should possess knowledge of hotel reservation systems and operations. Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.

Processes reservations from the sales office, other hotel departments, and travel agents.

Knows the type of rooms available as well as their location and layout.

Knows the selling status, rates, and benefits of all packages plans.

Knows the credit policy of the hotel and how to code each reservation.

Determines room rates based on the selling tactics of the hotel.

OTA ticketing for B2C and B2B

Helps develop room revenue and occupancy forecasts.

Keeping a proper track about the guests payments cycle.

**Salary**: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Morning shift

Supplemental pay types:

- Performance bonus



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