Reservation Executive

5 days ago

Mumbai, India The Mirador Hotel Full time

**RESERVATION AGENT DUTIES AND RESPONSIBILITIES**:
Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, or through a central reservationsystem.

Creates and maintains reservation records-usually by date of arrivaland alphabetical listing prepares letters of confirmation and promptly processes any cancellationsand modifications.

Additional duties may include preparing the list of expected arrivalsfor the front office, assisting in preregistration activities when appropriate, and processing advance reservation deposits.

Knows the type of rooms available as well as their location and layout.

Knows the selling status, rates, and benefits of all packagesplans.

Knows the creditpolicy of the hotel and how to code each reservation.

Creates and maintains reservation records by date of arrival and alphabetical listing.

Determines room ratesbased on the selling tactics of the hotel.

Prepares letters of confirmation.

Communicatesreservation information to the front desk.

Processes cancellations and modifications and promptly relays this information to the front desk.

Understands the hotel's policy on guaranteed reservationsand no-shows.

Processes advance deposits on reservations.

Tracks future room availabilities on the basis of reservations.

Helps develop room revenue and occupancyforecasts.

Prepares expected arrival list for front office use.

Assists in preregistration activities when appropriate.

Monitors advances deposit requirements.

Handles daily correspondence. Responds to inquires and makes reservations as needed.

Makes sure that files are kept up to date.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Leave encashment
- Life insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Hotel Reservations (required)

**Language**:

- Fluent English (required)
- Health insurance

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