Reservations Executive

2 days ago

Mumbai Maharashtra, India SOFITEL Full time

**Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS" **Job Description** Reservations Executive** You are the beginning of an exceptional guest experience. As a Reservations Executive, you will make our guests feel welcome and reflect the exceptional experience to come when they arrive What is in it for you: Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world Ability to make a difference through our Corporate Social Responsibility activities What you will be doing: Consistently offer exceptional, friendly and engaging service Ensure the best selection for the guest and ensure revenue is maximized through up-selling Recommend property facilities and assist guests with information and special requests Book room reservation requests, enter group rooming lists, and update accurate information in the system, reconfirmation of arrivals for the two day and ensuring No-show are negligible, ensuring guest call are answered as per SOP and focusing on direct call conversion. LQA score to be 80 plus at current workplace and the same benchmark for SMBKC. Should be a team player and be open to learning and adapting to the changes. **Qualifications** Your experience and skills include: Guest focused personality is essential Education Qualification: BA in Hospitality/ Hotel management or equivalent program Graduate or having an equivalent degree from a reputed educational institution **Additional Information** Experience is an asset, 1 year at least worked in Reservation Prior experience working with Opera or Opera Cloud Strong interpersonal and problem solving abilities Fluency in English, additional languages are a plus

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