Hotel Reservation Executive

3 days ago

Navi Mumbai Maharashtra, India Bigfoot Hospitality LLP Full time

Job Description for Hotel Reservation Executive

**This job is posted for location Navi Mumbai.**

Hi Greetings from Bigfoot Hospitality. We are leading Hotel Revenue Management and Hotel Marketing Company.

We are currently looking for a Hotel Reservation Executive. If you are quick leaner and good with communication, then this role is for you.

Below is the Role and Responsibilities of the Hotel Reservation Executive.

A Hotel Reservation Executive is responsible for managing reservations made at a hotel. This position typically involves the following duties:
1.Answering customer inquiries about room availability, rates, and amenities through calls.

2.Entering and updating customer reservations in the hotel's computer system.

3.Providing customers with information about nearby attractions, restaurants, and transportation options.

4.Responding to customer complaints and resolving any issues that may arise.

5.Cross-selling hotel services, such as dining options and spa treatments, to customers.

6.Assisting customers with their check-in and check-out processes.

7.Staying informed about changes to room availability, rates, and promotions.

8.Balancing the hotel's reservations and occupancy to maximize revenue.

9.Maintaining the privacy and security of customer information.

**Job Types**: Full-time, Permanent

**Benefits**:

- Cell phone reimbursement
- Paid sick time

Schedule:

- Day shift

Supplemental Pay:

- Commission pay

Application Question(s):
**Experience**:

- total work experience in Hotel Industry: 1 year (required)
- Managing Calls: 1 year (required)

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