Reservation Executive

2 days ago


Andheri West Mumbai Maharashtra, India Svenska Design Hotel Full time

Key Responsibilities:
Ensure accurate and timely entry of reservation details into the hotel management system.

Customer Service: Provide exceptional customer service to guests, addressing inquiries and resolving issues promptly.
Assist guests in selecting appropriate rooms and packages based on their preferences.

Room Inventory Management: Monitor room availability and update reservation systems accordingly.
Collaborate with the Reservations Manager to optimize room inventory and rates.

Collaboration with Other Departments: Communicate effectively with other hotel departments to coordinate special requests and ensure guest satisfaction.
Collaborate with the sales and marketing teams to promote special packages and promotions.

Reporting and Analysis:Generate and analyze reservation reports to identify trends and opportunities.
Provide regular updates to the Reservations Manager on reservation status and performance.

Guest Relations:Build positive relationships with repeat guests and address their preferences during the reservation process.
Gather and document guest feedback related to reservations.

**Job Types**: Full-time, Permanent

**Benefits**:

- Food provided

Schedule:

- Rotational shift

**Experience**:

- total work: 1 year (preferred)

Ability to Commute:

- Andheri West, Mumbai, Maharashtra (required)

Work Location: In person

**Speak with the employer**

+91 9167707006


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