Reservation Executive
2 days ago
The Reservation Executive is responsible for handling all reservation activities, including responding to guest inquiries, processing bookings, maintaining room inventory, and ensuring high levels of guest satisfaction through prompt and efficient service. The role requires excellent communication skills, attention to detail, and a strong customer service orientation.
**Key Responsibilities**:
- Process reservations through the property management system (PMS) accurately and efficiently.
- Maintain up-to-date records of room availability and rates.
- Coordinate with the Front Office, Sales, and Revenue teams for room allocation and rate management.
- Confirm reservations, send booking confirmations, and follow up on pending inquiries.
- Handle modifications, cancellations, and special requests from guests.
- Upsell rooms and hotel services to maximize revenue.
- Monitor daily arrivals and ensure special requests or VIP arrangements are communicated to the relevant departments.
- Maintain a high standard of guest communication and ensure personalized service.
- Prepare daily, weekly, and monthly reservation reports as required.
- Handle group bookings and liaise with travel agents and corporate clients for room allotments.
- Ensure all reservation policies and procedures are followed.
**Qualifications and Skills**:
- Bachelor’s degree or diploma in Hotel Management or a related field.
- Minimum 1-3 years of experience in hotel reservations or front office.
- Proficiency in Property Management Systems (such as IDS, Opera, or Cloud PMS).
- Strong verbal and written communication skills.
- Excellent customer service and sales skills.
- Attention to detail, accuracy, and ability to multitask.
- Ability to work under pressure and in a team environment.
**Job Types**: Full-time, Permanent
Pay: ₹25,000.00 - ₹30,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Food provided
- Health insurance
- Paid sick time
- Provident Fund
Work Location: In person
-
Reservation Executive
2 weeks ago
Pune, Maharashtra, India Tranquil Group Full time**Job Title: Resort Reservation Telecaller Executive** **Job Description**: A Resort Reservation Telecaller Executive plays a crucial role in a resort's guest service and reservation process by primarily attending to inbound calls of potential guests, assisting them in booking accommodations, and providing information about the resort's services and...
-
Reservation Executive
2 weeks ago
Pune, Maharashtra, India AGREEN HOTELS & RESORTS PVT LTD Full timeHandling and managing reservations process through various communication platforms Monitor room sales an improve sales technique Handle inquiries and obtain correct information regarding details of reservation Confirm and process reservation requests. Ensure all information pertaining to reservations are properly taken and entered into the system Keep up to...
-
Reservation Executive
1 week ago
Pune, Maharashtra, India AGREEN HOTELS & RESORTS PVT LTD Full timeHandling and managing reservations process through various communication platforms Monitor room sales an improve sales technique Handle inquiries and obtain correct information regarding details of reservation Confirm and process reservation requests. Ensure all information pertaining to reservations are properly taken and entered into the system Keep up to...
-
Reservation Executive
6 hours ago
Koregaon Park, Pune, Maharashtra, India Joy Suites Hospitality Pvt Ltd. Full timeReservations Executive **Job Summary**: **Key Responsibilities**: - Ensure accurate and timely updating of rates, availability, and promotions across all platforms. - Coordinate with the front office and housekeeping to ensure seamless guest check-ins and check-outs. - Handle guest inquiries, modifications, and cancellations while maintaining excellent...
-
Reservation Executive
5 hours ago
Pune, Maharashtra, India Magnus Hotels & Serviced Apartments, Pune Full timeWe are looking for a friendly yet professional personnel to join our centralized reservations team displaying true hospitality experience. As the Reservations associate, you will be responsible to perform following job tasks: - Familiar with hotel product, locations and activities. - Maximize room sales and revenue for the hotel and prioritizing...
-
Reservation Executive
1 week ago
Lonavale, Maharashtra, India Gigadocs Softtech Private limited Full time ₹ 2,50,000 - ₹ 3,00,000 per yearThe Reservation Executive is responsible for handling guest reservations efficiently and accurately, ensuring maximum room occupancy, and delivering excellent guest service. The role involves managing reservation requests via phone, email, online channels, and walk-ins while maintaining accurate records and coordinating with other hotel departments.Key...
-
Reservation Executive
3 days ago
Pune, Maharashtra, India NOVOTEL Full timeCompany Description At Accor we are over 330 000 Heartists across 110 countries Building on the strength of our teams and our diverse holistic ecosystem of 45 brands experiences solutions we are breaking new ground to shape the hospitality of tomorrow connecting cultures with heartfelt care Work with internal external representatives from different functions...
-
Reservations Executive
4 days ago
Mumbai, Maharashtra, India Woods Hospitality Full time**Job Title: Reservations Executive** **Location**: Mumbai **Company**: Woods Hospitality **About Woods Hospitality** Nestled in the lush expanse of South Gujarat, Woods Hospitality offers premium villas, gourmet dining, and luxury experiences at its flagship property in Valsad. With state-of-the-art facilities, banquets, and curated guest experiences,...
-
Reservation Executive
1 week ago
Mumbai, Maharashtra, India Manas Lifestyle Resort, Igatpuri Full time**Job Title**: Hotel Reservation Executive **Location**: Andheri East Mumbai, **Reports To**: Reservations Manager **Position Overview**: **Key Responsibilities**: - **Reservation Management**: - Process and confirm bookings, modifications, and cancellations in accordance with hotel policies. - Ensure accuracy of all reservations, including room types,...
-
Reservation Executive
1 week ago
Mumbai, Maharashtra, India Manas Lifestyle Resort, Saki Naka East, Andheri Full time**Job Title**: Hotel Reservation Executive **Location**: Andheri East Mumbai, **Reports To**: Reservations Manager **Position Overview**: **Key Responsibilities**: - **Reservation Management**: - Process and confirm bookings, modifications, and cancellations in accordance with hotel policies. - Ensure accuracy of all reservations, including room types,...