Reservations : Hotel / Resort

1 day ago

Pune Maharashtra, India Paradigm Consultancy Full time

WE ARE HIRING

Designation:

- Reservations : Hotel / Resort

Location:

- Pune Maharashtra

Salary:

- 15,000 To 25,000 Per Month + Food And Accommodation

Education:

- Diploma / Degree in hotel Management

Experience:

- Total Experience : 3 Years with hospitality industry
- Minimum Experience : 1 -2 Years of Previous experience in hotel reservations, front desk operations, or customer service roles preferred.

**Responsibilities**:

- Process room reservations accurately and efficiently in accordance with hotel policies and procedures.
- Assist guests in selecting appropriate room types and packages based on their needs and preferences.
- Maintain up-to-date knowledge of room availability, rates, and promotions.
- Coordinate with other departments to fulfill guest requests and special accommodations.
- Manage guest profiles and preferences to personalize their experience.
- Ensure accurate billing and payment processing for reservations.
- Provide information about hotel amenities, services, and local attractions to guests.
- Resolve any issues or complaints related to reservations in a timely and professional manner.
- Assist with administrative tasks, such as filing, data entry, and report generation.

**Requirements**:

- Excellent communication skills, both verbal and written.
- Ability to multitask and work efficiently in a fast-paced environment.
- Exceptional attention to detail and accuracy.
- Customer-focused mindset with a commitment to providing exceptional service.
- Flexibility to work shifts, including evenings, weekends, and holidays.
- Ability to remain calm and professional in high-pressure situations.
- Strong problem-solving skills and the ability to handle complaints effectively.

**Salary**: ₹15,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Day shift

Work Location: In person

**Speak with the employer**

+91 9096929239

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