Guest Service Associate

3 days ago

Mumbai Maharashtra, India MoSahay Associate Full time

The **Guest Service Associate (GSA)** is responsible for providing exceptional customer service to guests, ensuring their stay is memorable and pleasant. The GSA will handle all aspects of guest check-in and check-out, answer inquiries, and manage reservations. A background in hotel management is essential to understand the operational and service-oriented aspects of the role.

**Key Responsibilities**:

- **Guest Relations**:

- Greet and welcome guests promptly with a friendly and professional demeanor.
- Address guest inquiries, requests, and complaints efficiently and courteously.
- Provide information about hotel services, facilities, and local attractions.
- **Reservations and Check-in/Check-out**:

- Process guest check-ins and check-outs according to established procedures.
- Handle reservations, cancellations, and modifications accurately.
- Ensure proper registration of guests and manage room assignments.
- **Operational Duties**:

- Coordinate with housekeeping and maintenance departments to ensure guest requests are fulfilled promptly.
- Manage billing and payment processes, ensuring accuracy and efficiency.
- Maintain accurate guest records and update necessary information in the hotel management system.
- **Communication**:

- Liaise with other departments to ensure guest needs are met and special requests are accommodated.
- Communicate effectively with team members to ensure seamless guest service.
- **Problem Resolution**:

- Address and resolve guest complaints or issues in a professional manner.
- Escalate unresolved issues to the Front Office Manager or appropriate department.
- **Administrative Duties**:

- Perform routine clerical tasks such as filing, typing, and answering phones.
- Maintain a tidy and organized work area.
- **Safety and Compliance**:

- Ensure compliance with hotel policies, procedures, and safety regulations.
- Stay informed about hotel emergency procedures and assist as needed during emergencies.

**Job Types**: Full-time, Fresher

Pay: ₹18,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Morning shift
- Rotational shift

Supplemental pay types:

- Commission pay
- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 7077066214

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