Guest Service Associate

42 minutes ago

Pune District Maharashtra, India Adinath Agencies Full time

**Profile Introduction**:
The Guest Service Associate is responsible for delivering outstanding customer service, ensuring that guests have a positive and memorable experience. This role involves handling guest inquiries, managing reservations, and providing assistance to address any concerns or needs.

**Key Responsibilities**:

- A Guest Service Associate ensures a positive guest experience by providing exceptional customer service, managing check-ins and check-outs, and addressing inquiries and concerns.
- They handle reservations, including modifications and cancellations, and resolve guest complaints effectively.
- Clear communication with guests and team members is essential, as is maintaining accurate guest records and processing transactions.
- They adhere to company policies and health regulations, ensuring confidentiality of guest information.
- Additionally, they support operational tasks, collaborate with team members, and promote additional services to enhance guest satisfaction and drive revenue.

**Profile Requirements**:

- A Guest Service Associate should have a Diploma/Degree in Hotel Management.
- Should handle IDS software.
- Strong communication and interpersonal skills are essential, along with the ability to handle multiple tasks in a fast-paced environment.
- Proficiency in reservation and point-of-sale systems is needed, and attention to detail is crucial.
- Flexibility to work various shifts, including evenings, weekends, and holidays, is required.
- A positive attitude, strong work ethic, and commitment to delivering excellent guest experiences are key attributes.

**Benefits**:

- Food provided

Work Location: In person

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