Front Office Associate Gre

**Key Responsibilities: Guest Service**:

- Greet and welcome guests upon arrival with a positive and friendly attitude.
- Check guests in and out efficiently, ensuring all necessary paperwork is completed accurately.
- Provide information about the hotel’s services, amenities, and local attractions.
- Handle guest inquiries, requests, and complaints in a timely and professional manner, ensuring complete guest satisfaction.
- Assist guests with requests such as transportation, room changes, or any special accommodations.

**Reservation Management**:

- Manage and update room reservations in the hotel’s reservation system.
- Process bookings, cancellations, and modifications according to the hotel’s policies.
- Ensure that the reservation system is accurate and up to date to avoid overbooking and ensure a seamless guest experience.
- Coordinate with the housekeeping and maintenance departments to ensure rooms are ready for guest arrival.

**Administrative Duties**:

- Perform front office administrative tasks such as filing, sorting mail, and maintaining guest records.
- Prepare reports and assist with the preparation of guest bills and folios.
- Handle cash, process payments, and ensure all financial transactions are recorded accurately.
- Keep track of guest information, special requests, and preferences for future visits.
- Maintain inventory of office supplies and report any shortages to the supervisor.

**Communication & Coordination**:

- Communicate guest requests or concerns to the appropriate department (e.g., housekeeping, maintenance, or food & beverage).
- Maintain communication with other hotel departments to ensure guest requests are fulfilled promptly and correctly.
- Inform the relevant staff of VIP guests, special occasions, or specific guest preferences to enhance the guest experience.

**Safety & Security**:

- Follow hotel security procedures to ensure the safety of guests, staff, and hotel property.
- Assist with emergency procedures, including evacuations, if necessary.
- Ensure guest information is handled confidentially and in compliance with privacy policies.

**Billing & Checkout**:

- Handle guest billing and ensure payments are processed accurately and promptly.
- Address any discrepancies or concerns related to charges during guest checkout.
- Prepare folios for departing guests, ensuring that all charges are accounted for.

**Additional Duties**:

- Perform light concierge duties, such as making dining reservations, arranging transportation, or booking tours for guests.
- Assist with guest luggage handling, offering to store or deliver luggage upon request.
- Assist in training new front office staff and help create a positive working environment.

**Qualifications & Skills**:

- **Education**: High school diploma or equivalent; a degree in hospitality or a related field is a plus.
- **Experience**: Previous experience in a front office or customer service role within the hotel or hospitality industry is must.
- **Communication Skills**: Excellent verbal and written communication skills with a focus on customer service.
- **Computer Skills**: Proficiency in hotel management software and basic knowledge of Microsoft Office.
- **Organizational Skills**: Strong organizational and multitasking abilities to handle a variety of tasks in a busy environment.
- **Interpersonal Skills**: Friendly, professional demeanor with the ability to interact effectively with guests, colleagues, and management.
- **Problem-Solving Skills**: Ability to resolve guest complaints or issues promptly and efficiently.

Pay: ₹12,000.00 - ₹13,000.00 per month

**Benefits**:

- Food provided

Ability to commute/relocate:

- Haridwar, Uttarakhand: Reliably commute or planning to relocate before starting work (preferred)

Work Location: In person