Front Office Executive

10 hours ago


Haridwar, India Arjun A Boutique Hotel Full time

The Front Office Executive (Receptionist) is the primary point of contact for guests upon arrival and departure. They are responsible for ensuring a smooth and efficient check-in and check-out process, providing excellent customer service, and handling various administrative tasks related to the front office operations.

**Key Responsibilities**:

- **Guest Check-in and Check-out**:

- Greet guests warmly upon arrival and assist with luggage.
- Verify guest information and process check-in procedures efficiently.
- Provide room keys and explain hotel facilities and services.
- Handle guest inquiries and requests promptly.
- Process guest payments and issue receipts.
- Assist guests with check-out procedures and ensure accurate billing.
- **Customer Service**:

- Provide exceptional customer service at all times, anticipating and addressing guest needs.
- Handle guest complaints and resolve issues in a professional and timely manner.
- Maintain a positive and friendly demeanor.
- **Front Office Administration**:

- Manage the front office telephone system and answer calls promptly.
- Maintain accurate and up-to-date records of guest information and reservations.
- Assist with room assignments and housekeeping coordination.
- Handle lost and found items.
- **Shift Management**:

- Coordinate with other front office staff to ensure smooth operations during shifts.
- Assist with training and development of new staff members.
- **Night Audit (for night shifts)**:

- Conduct nightly audits to verify financial transactions and ensure accuracy.
- Reconcile cash and credit card transactions.
- Prepare daily financial reports.
- Identify and address any discrepancies or irregularities.

**Qualifications and Skills**:

- High school diploma or equivalent.
- Previous experience in a customer service role, preferably in the hospitality industry.
- Excellent communication and interpersonal skills.
- Strong organizational and time management abilities.
- Proficient in computer systems, including property management software.
- Ability to work well under pressure and maintain composure in fast-paced environments.
- Knowledge of local attractions and amenities.
- **Additional (for night shifts)**:

- Strong analytical and problem-solving skills.
- Attention to detail and accuracy in financial reporting.

**Additional Requirements**:

- Shift work, including weekends and holidays.
- Ability to stand for extended periods.
- **Additional (for night shifts)**:

- Ability to work independently and effectively during night shifts.

By joining our team as a Front Office Executive (Receptionist), you will have the opportunity to contribute to the success of our 4-star hotel and provide exceptional experiences for our guests.

Pay: Up to ₹18,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Evening shift
- Fixed shift
- Morning shift
- Night shift
- Rotational shift
- Weekend availability

Ability to commute/relocate:

- Haridwar, Uttarakhand: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- How many year of experience do you have working in a hospitality sector?
- What was your last drawn salary? (INR/Month)
- What are your salary expectations? (INR/Month)

**Experience**:

- total work: 1 year (required)

**Language**:

- English (required)

Work Location: In person



  • Haridwar, Uttarakhand, India Arjun A Boutique Hotel Full time ₹ 1,00,000 - ₹ 3,00,000 per year

    The Front Office Executive (Receptionist) is the primary point of contact for guests upon arrival and departure. They are responsible for ensuring a smooth and efficient check-in and check-out process, providing excellent customer service, and handling various administrative tasks related to the front office operations. Majorly responsible for Night Auditor....


  • Haridwar, India Arjun A Boutique Hotel Full time

    The Front Office Executive (Receptionist) is the primary point of contact for guests upon arrival and departure. They are responsible for ensuring a smooth and efficient check-in and check-out process, providing excellent customer service, and handling various administrative tasks related to the front office operations. Majorly responsible for Night Auditor....


  • Haridwar, Uttarakhand, India Naukri Hospitality Jobs Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    We are looking for a highly skilled and experienced Front Office Guest Relation Executive to join our team at the Godwin Hotel Group. The ideal candidate will have 2-5 years of experience in front office operations, excellent communication skills, and a strong passion for delivering exceptional guest experiences.Roles and ResponsibilityManage front office...


  • Haridwar, India Shri Shyam Placement Full time

    The front office is _the part of an organisation that comes into contact with clients such as marketing_, sales, and support departments. cont - 9548420623 **Job Types**: Full-time, Permanent Pay: ₹14,086.00 - ₹16,817.06 per month **Benefits**: - Food provided - Health insurance Schedule: - Day shift - Morning shift - Night...


  • Haridwar, Uttarakhand, India DLS Hotels Full time ₹ 2,40,000 per year

    Staff supervision: Train, mentor, and supervise front desk staff, ensuring they adhere to hotel policies and standards. Monitor staff performance and address employee questions and concerns.Guest services: Oversee the check-in and check-out process to ensure it is efficient and welcoming. Handle and resolve guest complaints and resolve disputes to ensure...


  • Haridwar, India BLS The Elite Club Full time

    Greeting and assisting guests and visitors, acting as the first point of contact for any queries or issues. - Processing guest arrivals and departures, including room assignments, key issuance, and settlement of bills. - Handling incoming calls and managing guest reservations using specialised hotel or office software systems. - Answering phone calls,...

  • Front Desk Officer

    4 days ago


    Haridwar, Uttarakhand, India QHT CLINIC Full time ₹ 1,82,400 per year

    Role Overview:The Front Desk Officer will be the first point of contact for patients and visitors. She will be responsible for managing reception operations, maintaining patient records, and ensuring smooth communication between patients and internal teams. The role requires excellent communication skills, a pleasant personality, and proficiency in Excel and...


  • Haridwar, India Gobind Bhawan Heritage Full time

    A Hotel Front Desk Agent is a professional who is responsible for **greeting guests in an efficient and courteous manner**. As the first face that many see upon arrival, the Hotel Front Desk Agent checks guests in and out of their rooms, distributes room keys, answers questions and processes payments for hotel services **Job Types**: Full-time, Regular /...


  • Haridwar, Uttarakhand, India BLS The Elite Club Full time ₹ 2,00,000 - ₹ 3,00,000 per year

    Greeting clients and setting a positive office atmosphereAnswering the phone, taking messages and redirecting calls to respective officesOrganising and maintaining files and records and updating them when necessaryCreating and maintaining updated documents and spreadsheetsOverseeing the sorting and distribution of incoming mailsPreparing outgoing mail items...


  • Haridwar, India optimhire inc. Full time

    **Back Office Executive Job Description Template** We are looking to hire an experienced back office executive to join our busy back office team. As a back office executive, you will be reporting to the back office manager and assisting with various administrative duties. This includes data management, project processing, market research, data analysis,...