Front Office Associate Cum Gre

Key Responsibilities Guest Service Greet and welcome guests upon arrival with a positive and friendly attitude Check guests in and out efficiently ensuring all necessary paperwork is completed accurately Provide information about the hotel s services amenities and local attractions Handle guest inquiries requests and complaints in a timely and professional manner ensuring complete guest satisfaction Answer phone calls and email inquiries providing accurate information about room availability rates and hotel services Assist guests with requests such as transportation room changes or any special accommodations Reservation Management Manage and update room reservations in the hotel s reservation system Process bookings cancellations and modifications according to the hotel s policies Ensure that the reservation system is accurate and up to date to avoid overbooking and ensure a seamless guest experience Coordinate with the housekeeping and maintenance departments to ensure rooms are ready for guest arrival Administrative Duties Perform front office administrative tasks such as filing sorting mail and maintaining guest records Prepare reports and assist with the preparation of guest bills and folios Handle cash process payments and ensure all financial transactions are recorded accurately Keep track of guest information special requests and preferences for future visits Maintain inventory of office supplies and report any shortages to the supervisor Communication Coordination Communicate guest requests or concerns to the appropriate department e g housekeeping maintenance or food beverage Maintain communication with other hotel departments to ensure guest requests are fulfilled promptly and correctly Inform the relevant staff of VIP guests special occasions or specific guest preferences to enhance the guest experience Safety Security Follow hotel security procedures to ensure the safety of guests staff and hotel property Assist with emergency procedures including evacuations if necessary Ensure guest information is handled confidentially and in compliance with privacy policies Billing Checkout Handle guest billing and ensure payments are processed accurately and promptly Address any discrepancies or concerns related to charges during guest checkout Prepare folios for departing guests ensuring that all charges are accounted for Additional Duties Perform light concierge duties such as making dining reservations arranging transportation or booking tours for guests Assist with guest luggage handling offering to store or deliver luggage upon request Assist in training new front office staff and help create a positive working environment Qualifications Skills Education High school diploma or equivalent a degree in hospitality or a related field is a plus Experience Previous experience in a front office or customer service role within the hotel or hospitality industry is must Communication Skills Excellent verbal and written communication skills with a focus on customer service Computer Skills Proficiency in hotel management software and basic knowledge of Microsoft Office Organizational Skills Strong organizational and multitasking abilities to handle a variety of tasks in a busy environment Interpersonal Skills Friendly professional demeanor with the ability to interact effectively with guests colleagues and management Problem-Solving Skills Ability to resolve guest complaints or issues promptly and efficiently Job Type Full-time Pay 12 000 00 - 13 000 00 per month Benefits Food provided Ability to commute relocate Haridwar Uttarakhand Reliably commute or planning to relocate before starting work Preferred Work Location In person