Front Office Associate

3 days ago

Haridwar, India Arjun A Boutique Hotel Full time

The Front Office Executive (Receptionist) is the primary point of contact for guests upon arrival and departure. They are responsible for ensuring a smooth and efficient check-in and check-out process, providing excellent customer service, and handling various administrative tasks related to the front office operations.

**Key Responsibilities**:

- **Guest Check-in and Check-out**:

- Greet guests warmly upon arrival and assist with luggage.
- Verify guest information and process check-in procedures efficiently.
- Provide room keys and explain hotel facilities and services.
- Handle guest inquiries and requests promptly.
- Process guest payments and issue receipts.
- Assist guests with check-out procedures and ensure accurate billing.
- **Customer Service**:

- Provide exceptional customer service at all times, anticipating and addressing guest needs.
- Handle guest complaints and resolve issues in a professional and timely manner.
- Maintain a positive and friendly demeanor.
- **Front Office Administration**:

- Manage the front office telephone system and answer calls promptly.
- Maintain accurate and up-to-date records of guest information and reservations.
- Assist with room assignments and housekeeping coordination.
- Handle lost and found items.
- **Shift Management**:

- Coordinate with other front office staff to ensure smooth operations during shifts.
- Assist with training and development of new staff members.
- **Night Audit (for night shifts)**:

- Conduct nightly audits to verify financial transactions and ensure accuracy.
- Reconcile cash and credit card transactions.
- Prepare daily financial reports.
- Identify and address any discrepancies or irregularities.

**Qualifications and Skills**:

- High school diploma or equivalent.
- Previous experience in a customer service role, preferably in the hospitality industry.
- Excellent communication and interpersonal skills.
- Strong organizational and time management abilities.
- Proficient in computer systems, including property management software.
- Ability to work well under pressure and maintain composure in fast-paced environments.
- Knowledge of local attractions and amenities.
- **Additional (for night shifts)**:

- Strong analytical and problem-solving skills.
- Attention to detail and accuracy in financial reporting.

**Additional Requirements**:

- Shift work, including weekends and holidays.
- Ability to stand for extended periods.
- **Additional (for night shifts)**:

- Ability to work independently and effectively during night shifts.

By joining our team as a Front Office Executive (Receptionist), you will have the opportunity to contribute to the success of our 4-star hotel and provide exceptional experiences for our guests.

Pay: Up to ₹15,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Evening shift
- Fixed shift
- Morning shift
- Night shift
- Rotational shift
- Weekend availability

Ability to commute/relocate:

- Haridwar, Uttarakhand: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- How many year of experience do you have working in a hospitality sector?

**Experience**:

- total work: 1 year (required)

**Language**:

- English (required)

Work Location: In person

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