Front Office Executive

3 days ago

Haridwar, India Arjun A Boutique Hotel Full time

The Front Office Executive (Receptionist) is the primary point of contact for guests upon arrival and departure. They are responsible for ensuring a smooth and efficient check-in and check-out process, providing excellent customer service, and handling various administrative tasks related to the front office operations. Majorly responsible for Night Auditor. Work as a Night Manager

**Key Responsibilities**:

- **Guest Check-in and Check-out**:

- Greet guests warmly upon arrival and assist with luggage.
- Verify guest information and process check-in procedures efficiently.
- Provide room keys and explain hotel facilities and services.
- Handle guest inquiries and requests promptly.
- Process guest payments and issue receipts.
- Assist guests with check-out procedures and ensure accurate billing.
- **Customer Service**:

- Provide exceptional customer service at all times, anticipating and addressing guest needs.
- Handle guest complaints and resolve issues in a professional and timely manner.
- Maintain a positive and friendly demeanor.
- **Front Office Administration**:

- Manage the front office telephone system and answer calls promptly.
- Maintain accurate and up-to-date records of guest information and reservations.
- Assist with room assignments and housekeeping coordination.
- Handle lost and found items.
- **Shift Management**:

- Coordinate with other front office staff to ensure smooth operations during shifts.
- Assist with training and development of new staff members.
- **Night Audit (for night shifts)**:

- Conduct nightly audits to verify financial transactions and ensure accuracy.
- Reconcile cash and credit card transactions.
- Prepare daily financial reports.
- Identify and address any discrepancies or irregularities.

**Qualifications and Skills**:

- High school diploma or equivalent.
- Previous experience in a customer service role, preferably in the hospitality industry.
- Excellent communication and interpersonal skills.
- Strong organizational and time management abilities.
- Proficient in computer systems, including property management software.
- Ability to work well under pressure and maintain composure in fast-paced environments.
- Knowledge of local attractions and amenities.
- **Additional (for night shifts)**:

- Strong analytical and problem-solving skills.
- Attention to detail and accuracy in financial reporting.

**Additional Requirements**:

- Shift work, including weekends and holidays.
- Ability to stand for extended periods.
- **Additional (for night shifts)**:

- Ability to work independently and effectively during night shifts.

By joining our team as a Front Office Executive (Receptionist), you will have the opportunity to contribute to the success of our 4-star hotel and provide exceptional experiences for our guests.

Pay: Up to ₹15,000.00 per month

**Benefits**:

- Food provided

Ability to commute/relocate:

- Haridwar, Uttarakhand: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- How many year of experience do you have working in a hospitality sector?
- What was your last drawn salary? (INR/Month)
- What are your salary expectations? (INR/Month)

**Experience**:

- total work: 1 year (required)

**Language**:

- English (required)

Work Location: In person

  • Front Office Executive

    2 days ago

    Haridwar, Uttarakhand, India Arjun A Boutique Hotel Full time ₹ 1,00,000 - ₹ 3,00,000 per year

    The Front Office Executive (Receptionist) is the primary point of contact for guests upon arrival and departure. They are responsible for ensuring a smooth and efficient check-in and check-out process, providing excellent customer service, and handling various administrative tasks related to the front office operations. Majorly responsible for Night Auditor....

  • Front Office Executive

    6 days ago

    Haridwar, Uttarakhand, India Hotel Crystal Ganga Heights (Haridwar) Full time ₹ 1,50,000 - ₹ 3,00,000 per year

    About Us:Hotel Crystal Ganga Heights is a premium hotel located near Har Ki Pauri, Haridwar. We are known for our excellent hospitality, clean and modern facilities, and a strong reputation among tourists and pilgrims. We are looking for a professional Front Office Manager to lead our reception and guest relations team.Location: NH-58, Near Shankaracharya...

  • Wellness Coordinator Front Desk Executive

    1 week ago

    Haridwar, India Ekaanta Full time

    The Wellness Coordinator cum Front Desk Executive is the first point of contact for all guests at Ekaanta. This role blends hospitality, mindfulness, and wellness operations. You will ensure smooth guest check-ins/outs, curate wellness schedules, coordinate Ayurvedic consultations, and support the delivery of serene, personalized guest experiences. **Key...

  • Gsa Front Office

    2 weeks ago

    Haridwar, India Lakshya's Hotel Full time

    **Job Summary** Attend to guests courteously and deal promptly with their requests and queries. Have Detailed information about the hotel and city. Check on VIP guest movements, complete their pre-registration formalities. Allocate rooms to all arriving guests after checking the guest preferences. Collect guest feedback forms and do any possible first hand...

  • Front Office Associate

    4 weeks ago

    Haridwar, India BLS The Elite Club Full time

    Greeting and assisting guests and visitors, acting as the first point of contact for any queries or issues. Processing guest arrivals and departures, including room assignments, key issuance, and settlement of bills. Handling incoming calls and managing guest reservations using specialised hotel or office software systems. Answering phone calls, receiving...

  • Front Office Associate

    2 weeks ago

    Haridwar, Uttarakhand, India BLS The Elite Club Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    Greeting and assisting guests and visitors, acting as the first point of contact for any queries or issues.Processing guest arrivals and departures, including room assignments, key issuance, and settlement of bills.Handling incoming calls and managing guest reservations using specialised hotel or office software systems.Answering phone calls, receiving...

  • Front Office Job .iihm Students

    2 weeks ago

    Haridwar, India hotel classic residency Full time

    front office work for ALL SHIFT Pay: ₹12,000.00 - ₹14,000.00 per month **Benefits**: - Flexible schedule Schedule: - Night shift - Rotational shift Supplemental Pay: - Yearly bonus Ability to commute/relocate: - Haridwar, Uttarakhand: Reliably commute or planning to relocate before starting work (required) **Experience**: - total work: 2 years...

  • Front Office Receptionist

    20 hours ago

    Haridwar, India Gobind Bhawan Heritage Full time

    A Hotel Front Desk Agent is a professional who is responsible for **greeting guests in an efficient and courteous manner**. As the first face that many see upon arrival, the Hotel Front Desk Agent checks guests in and out of their rooms, distributes room keys, answers questions and processes payments for hotel services **Job Types**: Full-time, Regular /...

  • Front Office Executive

    2 weeks ago

    Haridwar, India Lakshya's Hotel Full time

    **Job Summary** Attend to guests courteously and deal promptly with their requests and queries. Have Detailed information about the hotel and city. Check on VIP guest movements, complete their pre-registration formalities. Allocate rooms to all arriving guests after checking the guest preferences. Collect guest feedback forms and do any possible first hand...

  • Front Office Executive

    1 week ago

    Haridwar, India Lakshya's Hotel Full time

    **Job Summary** Attend to guests courteously and deal promptly with their requests and queries. Have Detailed information about the hotel and city. Check on VIP guest movements, complete their pre-registration formalities. Allocate rooms to all arriving guests after checking the guest preferences. Collect guest feedback forms and do any possible first hand...