Healthcare Customer Care Representative

1 week ago

Bengaluru Karnataka, India Proactive for her Full time

**Patient coordinator**

**Position Overview**:
**Objectives of this role**:

- Provide information, guidance, and support to clients regarding our services, products, and programs.
- Address and resolve customer concerns, complaints, and escalations in a timely and professional manner.
- Maintain accurate records of customer interactions and transactions using CRM systems.
- Collaborate with internal teams to ensure prompt resolution of customer issues and inquiries.
- Identify opportunities to improve customer service processes and contribute to enhancing overall customer satisfaction
- Responsible for maintenance of SLA, CSAT, TAT
- Collaborate with cross-functional teams, including product development, sales, and marketing, to ensure effective communication and resolution of customer issues.
- Stay up-to-date on industry trends, product updates, and best practices to better assist customers and contribute to the continuous improvement of our products and services.
- Adhere to company policies, procedures, and service standards to ensure a consistent and high-quality customer experience.

**Required skills**
- Strong communication skills, including active listening and clear articulation
- Ability to solve problems, alleviate conflicts, and escalate tactfully
- Ability to multitask, manage time, and priorities
- Detail-oriented with excellent organisational abilities.
- Flexibility to adapt to evolving technology and customer service strategies.
- Strong interpersonal and communication skills, with the ability to effectively communicate technical information to non-technical users.
- Empathetic and patient demeanor with a genuine desire to help others.
- Excellent problem-solving and decision-making skills, with the ability to quickly assess situations and implement effective solutions.
- Ability to work independently and collaboratively in a fast-paced environment.
- Proficiency in using CRM software and other customer service tools.
- Knowledge of healthcare regulations and compliance standards is a plus.

**Salary**: ₹25,000.00 - ₹35,000.00 per month

Schedule:

- Day shift
- Rotational shift

Work Location: In person

**Speak with the employer**

+91 8792953413

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