Customer Success Officer

3 days ago

Mumbai Maharashtra, India Tanla Platforms Full time

Mumbai, Maharashtra IN Department
Customer Success Job Role
‍
Customer Success - Upsell/Cross sell/Increase Product adoption/Increase wallet share/ Drive revenues and transactional Volumes from existing customers/ Ensuring no churn/ ensuring customer satisfaction
‍ What you'll be responsible for?

Partner with customers stakeholders to understand their goals, assess their capabilities and provide recommendations to help them accelerate achievement of their business and technology objectives.
Develop an understanding and knowledge of customer’s products implementation and evangelize capabilities of Karix across all product lines.
Proactively identify risks to the customer achieving their stated business goals and work with the account team to provide new solutions.
Deliver business value and innovation to a customer’s business by understanding customer’s key business challenges and potential for growth.
Proactively communicate technical product changes and other relevant updates.
Constantly monitor customer digital engagement flows and health across all cross-functional touch points within the customer journey. This can be used to build further use cases on conversations.
Ensure the customer has an exceptional experience while driving outcomes for their business.
Provide necessary health checks and reporting to ensure all SLA’s are being met and usage trends show customer adoption.
Act as the customers first line of escalation.
‍ Qualification and other skills
‍
Engineering Graduate in Computer Science or equivalent
Proactive, Self-Motivated Individual with Analytical mindset to solve issues with focus on client/customer requirement
Takes initiative and accountability
Ability to manage timelines effectively
Must have attention to detail
Flexible to work in 24x7 environment
Excellent communication in English (written & verbal) and interpersonal skills
‍ What you'd have?

1-3 years of experience in Customer Success, Support, Account Management. Preferably from Telecom, IT, Saas company. Why join us?
‍
**We thought you would never ask We offer all the usual stuff**: competitive salary, flexible working hours, challenging product culture but the real perks are:
Challenging and fun work environment solving meaningful real-life business problems - you will never have a boring day at the office.
World-class team who love solving tough problems and have a bias for action. Tanla is an equal opportunity employer.
We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability, or veteran status.
‍

  • Customer Success Officer

    3 days ago

    Mumbai, India Kan Innovations Pvt Ltd Full time

    **CUSTOMER SUCCESS OFFICER** **Job description** We are looking for an experienced and well-organized Customer Officer to provide the necessary support to the field sales team & the person will be developing and maintaining strong relationship with our existing and upcoming customers. Their primary objective will be to onboard the customers by coordinating...

  • Customer Success Executive

    1 week ago

    Mumbai, Maharashtra, India Elite Corporate Solutions Private Limited Full time

    **Job Title**: Customer Success Executive **Location**: Mumbai **Experience**: 2-3 years (Customer Success) **Type**: Full-Time **Job Summary** **Key Responsibilities** - Guide new customers through the onboarding process, ensuring smooth adoption of products/services. - Develop and maintain strong customer relationships, understanding their goals and...

  • Customer Success Executive

    2 weeks ago

    Mumbai, Maharashtra, India LineupX Full time

    **Customer Success Job Description** **Location: IIT Bombay, Mumbai** **Job Type: Full-Time, Work from office** **About Us**: LineupX is an advanced AI-Powered SaaS platform designed specifically for ed-tech companies, revolutionizing the way they manage and enhance their placement processes. Our platform serves as a powerful tool for high-growth ed-tech...

  • Customer Success Executive

    2 weeks ago

    Mumbai, Maharashtra, India Dream Sports Group Full time

    **Who are we?** Sixer is an innovative online platform that enables cricket fans to experience the excitement of trading cricket players. By tracking player performance, our revolutionary fantasy game allows you to build a portfolio of players and watch as their value fluctuates based on their on-field success. Sixer is transforming fan engagement and...

  • Customer Success

    2 weeks ago

    Mumbai, Maharashtra, India Solar Ladder Full time

    Skills - Possess the ability to maintain professionalism under stressful situations - Possess interpersonal skills - Possess excellent verbal and written communication skills Key Responsibilities - Contacting existing customers as well as prospective customers. - Obtaining customer information and other relevant data. - Work with the sales and the customer...

  • Customer Success Intern

    4 days ago

    Mumbai, Maharashtra, India Aminu Wellness Full time

    **Process & Requirement** How we understand skin and the science behind it drives everything we do. This part-time hybrid gig as a Customer Success Intern at Aminu Skincare in Mumbai is all about connecting with clients and learning the ins and outs of skincare. You'll chat with both new and existing clients, dive into the world of skin science, and figure...

  • Customer Success Executive

    3 days ago

    Mumbai, Maharashtra, India Kennect Full time

    **Company Overview: Kennect is the Modern Sales Compensation Platform designed for enterprises. We are leading the way in Sales Performance Management, with everything businesses need to harness the power of Sales Incentives. Our mission is to deliver customised enterprise-level commission calculation and tracking software for the most innovative businesses...

  • Customer Success Executive

    3 days ago

    Andheri East, Mumbai, Maharashtra, India Ginni system Limited Full time

    **Customer Success Executive** Join us as a **Customer Success Executive** in our **Customer Success **Team at Mumbai office to get the opportunity to do the best work of your career and make a profound impact in our journey of enabling retail in India. **What You’ll Achieve**: We are seeking a highly motivated and experienced Customer Success...

  • Customer Success Executive

    2 weeks ago

    Powai, Mumbai, Maharashtra, India LineupX Full time

    **Customer Success Job Description** **Location: IIT Bombay, Mumbai** **Job Type: Full-Time, Work from office** **About Us**: LineupX is an advanced AI-Powered SaaS platform designed specifically for ed-tech companies, revolutionizing the way they manage and enhance their placement processes. Our platform serves as a powerful tool for high-growth ed-tech...

  • Customer Success Executive

    5 days ago

    Mumbai, Maharashtra, India Zenatix Full time

    JD- Customer Success Executive: **Roles and Responsibilities**: - On-board clients: Onboard & train SPOCs for effective use of Zenatix solutions to meet defined goals. - Customer Service: Actively engage clients through all phases of the project, ensure their satisfaction through timely communication, ensure delivery of deliverables within communicated time...