Customer Success Executive

2 weeks ago

Mumbai Maharashtra, India Zenatix Full time

JD- Customer Success Executive:
**Roles and Responsibilities**:

- On-board clients: Onboard & train SPOCs for effective use of Zenatix solutions to meet defined goals.
- Customer Service: Actively engage clients through all phases of the project, ensure their satisfaction through timely communication, ensure delivery of deliverables within communicated time frames. Effectively handle the escalations from customers.
- Sales: Ensure achievement of the revenue targets, manage key customers and build long term relationships. Identify opportunities to upsell & cross-sell Zenatix offerings to the customers and engage with the sales team in the process. Get referral leads from accounts. Follow up on upcoming renewals with the key accounts.
- Plan & Execute Project: Set milestones while managing risks, coordinate with the key accounts and various internal teams to seamlessly deploy the product in the field within the stipulated time.
- Project health maintenance: Ensure smooth functioning of the deployed solution and quick redressal of issues with the help of an internal troubleshooting team within pre-defined SLAs. Periodically report to the customer and dipstick for red flag warnings.
- Gather feedback: Understand the customer’s usage scenarios and evaluate the need-gap in the existing solution/product. Voice it back in a structured format at Zenatix on the right forum.
- Customer advocacy: Ensure that the customer feedback is heard at Zenatix across the right forums. Built trust and transparency with the customers.

**Must-have Requirements**:

- 1. 1-2 years of relevant professional experience.
- 2. Bachelor's in engineering, Master's preferred.
- 3. Capability and desire to work in a dynamic and fast-paced environment with mínimal direction.
- 4. Excellent analytical, communication, presentation and problem-solving skills

**About Zenatix**
- Zenatix is the largest provider of IoT based automation and monitoring solutions with 3000+
- deployments across 200+ cities in India. Recently, Zenatix was acquired by Schneider Electric and
- now part of the larger Schneider Electric family. With a passion for driving sustainability, we build full stack IoT automation solutions for commercial buildings delivering energy efficiency, temperature compliance and asset management for our customers.

While being part of Schneider Electric, Zenatix will continue to operate as an independent business delivering automation solutions for small and mid-sized buildings, which are deprived of automation globally (as BMS addresses mostly large/complex buildings). Zenatix is strongly positioned to drive significant growth in India, while contributing to the growth of the solution under the Schneider Electric banner globally.

Zenatix’ IoT technology is wireless first, mobile first and extremely easy to deploy in commercial
- buildings. We deliver our solutions in varied building sizes - small (QSRs, supermarkets, retail being a few examples) and mid/large buildings, which require automation for controls and monitoring.

We have an open office culture where all of us sit, work and have fun together - no executive offices and no stringent policies (only guidelines for streamlined operations). Our cultural values are based on the pillars of integrity, transparency, trust, meritocracy and ownership.

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