Customer Success Executive

7 days ago

Shivajinagar Pune Maharashtra, India ADORIT IT Services Pvt Ltd Pune Full time

**Job Title: Customer Success Executive**
**Location: Pune**
***

**About Us**:
We are a leading provider of innovative technology solutions, offering a range of products from **ADOBE, Microsoft, and TATA Tele Business Services**. Our mission is to deliver exceptional customer experiences and drive business growth through our cutting-edge solutions.

**Job Summary**:
We are seeking an experienced Customer Success Executive to join our team. As a Customer Success Executive, you will be responsible for ensuring the success of our customers who have purchased **ADOBE, Microsoft, and TATA Tele Business Services products.**Your primary goal will be to build strong relationships with our customers, understand their business needs, and provide tailored solutions to drive adoption, retention, and growth.

**Key Responsibilities**:

- Develop and execute customized success plans for customers, aligned with their business objectives and goals
- Build and maintain strong relationships with customers, serving as their primary point of contact
- **Provide training, support, and guidance to customers on ADOBE, Microsoft, and TATA Tele Business Services products**:

- Collaborate with internal stakeholders, including sales, marketing, and product teams, to ensure alignment and effective communication
- Identify and mitigate potential risks, issues, or concerns that may impact customer satisfaction or retention
- Develop and deliver regular business reviews, progress reports, and strategic planning sessions with customers
- Stay up-to-date with industry trends, competitor activity, and new technologies to maintain a strong understanding of the market
- Meet or exceed customer satisfaction, retention, and growth targets

**Requirements**:

- 2+ years of experience in a customer-facing role, preferably in the technology or software industry
- Proven track record of building strong relationships with customers and driving business growth
- Excellent communication, interpersonal, and project management skills
- **Strong technical aptitude, with the ability to learn and understand ADOBE, Microsoft, and TATA Tele Business Services products**:

- Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines
- Bachelor's degree in Business Administration, Computer Science, or a related field

**What We Offer**:

- Competitive salary and benefits package
- Opportunity to work with a leading provider of innovative technology solutions
- Collaborative and dynamic work environment
- Professional development and growth opportunities
- Recognition and rewards for outstanding performance
- **what's app:

- 7972750964**

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹60,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental Pay:

- Commission pay
- Performance bonus

**Experience**:

- Cloud Sales: 1 year (preferred)
- Telecom Industry: 1 year (required)
- IT Infrastructure sales: 1 year (preferred)

Work Location: In person

Expected Start Date: 03/02/2025

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